AWS Machine Learning

NOVEMBER 22, 2023

In this talk, learn how leaders are modernizing their data foundation, selecting industry-leading foundation models, and deploying purpose-built accelerators to unlock the possibilities of generative AI. You can also get behind the wheel yourself on November 30, when the track opens for the 2024 Open Racing.

Engineering 138

Engineering Best practices APIs Government 138

AWS Machine Learning

NOVEMBER 16, 2023

These capabilities are essential for demonstrating compliance with regulatory standards and ensuring transparency and accountability in AI/ML workflows. AI/ML specification report generation for regulatory compliance AWS maintains compliance certifications for various industry standards and regulations.

Healthcare 122

Healthcare Government Engineering APIs 122

SmartKarrot

FEBRUARY 9, 2024

Customer Retention The CS framework seamlessly transitions to customer retention, where industry-standard practices like ITIL and ISO 20,000 come into play. Quint’s framework navigates these intricacies with a keen focus on customer experience, Net Promoter Score, and the art of expanding within existing accounts.

Best practices 10

Best practices industry standards Customer retention Accountability 10

SmartKarrot

JANUARY 30, 2024

This information, coupled with an industry-standard framework known as the OGSM model (Objectives, Goals, Strategies, and Measurement), forms the basis of a success plan. Customer success managers will handle a broader range of accounts with a focus on scaled activities.

Management 10

Management Enterprise industry standards Analytics 10

SmartKarrot

JANUARY 30, 2024

This information, coupled with an industry-standard framework known as the OGSM model (Objectives, Goals, Strategies, and Measurement), forms the basis of a success plan. Customer success managers will handle a broader range of accounts with a focus on scaled activities.

Management 10

Management Enterprise industry standards Analytics 10

CSM Magazine

APRIL 17, 2025

Faced with sky-high 14% abandonment rates almost three times the industry standard the company knew operational change was needed. Good People, Held Back by Inefficiencies Caduceus Healths call center department handles more than 30,000 calls per month related to patient scheduling, accounts inquiries, and billing.

Abandon rate 52

Abandon rate Technology Employee engagement Call Center 52

AWS Machine Learning

APRIL 1, 2025

The 2024 Gartner CIO Generative AI Survey highlights three major risks: reasoning errors from hallucinations (59% of respondents), misinformation from bad actors (48%), and privacy concerns (44%). Today, organizations struggle with AI hallucination when moving generative AI applications from experimental to production environments.

APIs 123

APIs Best practices Feedback Engineering 123

Calabrio

MARCH 7, 2025

An example of MTA in practice will be comparing the number of contacts acquired in 2025 with 2024 and getting an 8% increase. Typically, +/- 5 percent accuracy is the industry standard , but the math isnt always that simple. From there, youll be able to account for schedule inflexibility.

Contact Center 52

Contact Center industry standards Call Center Average Handle Time 52