Kayako

APRIL 1, 2022

billion in sales by 2024. A frustrating example of context friction for customers is when a new agent does not have information about what has happened earlier on the account. The trend to remote working is causing a sustained increase in eCommerce. A McKinsey Global Institute study reports that eCommerce is growing 3.3

Sales 112

Sales Upselling Personalization Chatbots 112

Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” I recently hosted a webinar with four leaders from our team to learn how they work together to bolster retention, expansion, and upsells as a truly unified CS and sales front. Would everyone have the same goal, or would it vary from team to team?

Sales 94

Sales Upselling Accountability SaaS 94

ChurnZero

MARCH 14, 2025

According to the 2024 Customer Success Leadership Study , the number of customer success teams under the CRO jumped from 24% in 2023 to 33% in 2024. Use customer health scores and usage data to identify when an upsell really may be the best thing for the customer, or when its time to step in and handle an at-risk account.

Upselling 52

Upselling Sales Customer retention Consulting 52

Cincom

JANUARY 30, 2025

This statistic was published in HubSpots 2024 Annual State of Service Trends Report. In the account confirmation email, you send her the requested quote and invite her to download the mobile app for interactive conversation and guidance, but she doesnt do so; however, she reads the quote you sent.

Personalization 40

Personalization CRM Analytics Chatbots 40

ChurnZero

AUGUST 15, 2024

In this blog post, I’ll walk you through how AI tools like UpdateAI, along with others, can be used to enhance customer retention by identifying, investigating, and acting on key trends across accounts. Once you’ve identified a trend worth investigating, drill down into the specific accounts affected.

Customer retention 52

Customer retention Management Accountability Analytics 52

ChurnZero

DECEMBER 7, 2023

With nearly 50% of their capacity spent on smaller accounts that accounted for around 10% of revenue, Smokeball ’s onboarding team felt overworked, and struggled to drive the most value during the onboarding process. Renewal / Expansion Hero: TruVideo Driving upsells and awareness with engaging in-app content. says Kevin.

Upselling 52

Upselling Accountability Sales Marketing 52

Horizon CX

FEBRUARY 29, 2024

Missed Opportunities for Upselling and Cross-Selling: Genuine care and personalized interactions create opportunities to upsell or cross-sell additional products or services. This can lead to higher turnover rates, decreased productivity, and a negative cycle of poor service.

Morale 52

Morale Customer centricity Upselling Feedback 52

Inbenta

DECEMBER 14, 2021

They can push promotions in a specific timeframe and recommend or upsell insurance plans by making suitable suggestions at exactly the right moment. Support diversification by recommending, cross-selling, or upselling appropriate products. Ask: Provide account access and support.

Chatbots 52

Chatbots Upselling Average Handle Time Analytics 52

Hodusoft

SEPTEMBER 4, 2024

percent between 2024 and 2030, all players in the industry will face cutthroat competition for market share. Cross-selling and Upselling Can Be Better A study conducted by Forrester Research revealed that cross-selling and upselling account for 10-30 percent of revenues in the e-commerce industry.

call center solutions 52

call center solutions Call Center Sales call center software 52

Inbenta

MAY 16, 2022

By 2024, we might be looking at a $2.4 From scheduling to account checks and top-ups, chatbots provide a way for customers to carry out a variety of service operations, without the need for a live agent. This allows the AI to access account information on interests, previous purchases, and buying behavior of customers.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Feedback 78

Feedback Consulting Consulting Enterprise 78

Quiq

NOVEMBER 22, 2021

Personalization: Chatbots can store information based on shoppers’ accounts, allowing for enhanced personalization. Increased sales: Online shopping assistants can also help generate more sales through upselling and cross-selling, offering upgrades and related purchases at the check-out window.

Chatbots 52

Chatbots Sales Upselling Personalization 52

ROI CX Solutions

DECEMBER 3, 2024

Top 12 customer support outsourcing companies To help you choose the best customer support outsourcing companies, weve narrowed the list down to the top 12 contenders in 2024. In addition to customer-facing solutions, it provides back-end support such as finance, technical support, accounting, and collections. ROI CX Solutions U.S.

outsourcing 52

outsourcing Customer Support Telemarketing Technical Support 52

JivoChat

APRIL 13, 2021

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Upsell or cross-sell customers on your offers. You can also create variations to account for different nuances in customers’ questions. billion in 2019. Lower cart abandonment rates. Boost on-page time and reduce bounce rate.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

SmartKarrot

FEBRUARY 9, 2024

Customer Expansion and Growth Customer expansion and growth form the next crucial phases, where the challenges of upselling, cross-selling, and leveraging successful customer experiences come to the forefront.

Best practices 10

Best practices industry standards Customer retention Accountability 10

SmartKarrot

JANUARY 30, 2024

The Future of Customer Success in 2024 Looking ahead, three key trends emerge in the realm of customer success in 2024 : AI’s Pivotal Role: AI will play a significant role in researching client priorities and generating solutions. Predictive analytics will aid in understanding usage patterns and goal alignment.

Management 10

Management Enterprise industry standards Analytics 10

SmartKarrot

JANUARY 30, 2024

The Future of Customer Success in 2024 Looking ahead, three key trends emerge in the realm of customer success in 2024 : AI’s Pivotal Role: AI will play a significant role in researching client priorities and generating solutions. Predictive analytics will aid in understanding usage patterns and goal alignment.

Management 10

Management Enterprise industry standards Analytics 10

SmartKarrot

SEPTEMBER 23, 2020

So, you can reach out to them for various upselling and cross-selling opportunities. by the year 2024. 3 How many accounts can a CSM handle? You must consider the number of accounts a CSM can handle through this software. Depending upon the number of customer accounts, the customer expectations would be different.

Metrics 11

Metrics CRM Accountability Upselling 11