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Gradient Text The Pitfalls of Waiting Until 2024 Still considering a delay? Increased Agent Workload: Rising customer expectations can overwhelm your agents. Automating repetitive tasks prevents agentburnout, increases productivity, and reduces turnover rates. Watch Now BLOG What is Conversational AI?
Dealing with customers in this mental state will be as draining as handling customers who are angry, creating more opportunities for mental burnout. Handling lonely customers will require high emotional intelligence on the part of agents, potentially causing attrition.
Brush up on the basics of contact center forecastingor skip ahead to dive into common pitfalls, bestpractices, and tips sourced straight from our experts. Avoid agentburnout High workloads, stress, poor efficiency, and poor results can quickly add up to burned out agents on the frontline.
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