Remove 2024 Remove Agent burnout Remove Call Center
article thumbnail

7 Must-Know Tips to Prepare Your Contact Center for the Holidays

ROI CX Solutions

While this season is an exciting time to enjoy with loved ones, contact centers can quickly become overwhelmed this time of year by an influx of calls, stressed-out customers, and increased demands. In this article, well share strategies and tips on how you can prepare your contact center for the holiday season.

article thumbnail

5 Pillars of Success for the Modern Contact Center

Aria Solutions

The global call center market is predicted to grow to $481 billion by 2024 , propelled by the need for businesses to deliver customer-focused services. Advanced Tools for Agents to Provide Better Support. For most companies, a major concern in providing exceptional customer support are agent burnout and turnover.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

Replacing agents lost to attrition is costly — averaging more than $14,000 per agent. Related Article: 7 Smart Ways to Reduce Call Center Turnover Forever The Role Of A Manager In Agent Well-Being Few things have a bigger impact on your agents’ emotional well-being than how they’re managed.

article thumbnail

2024 Predictions for Call Center Outsourcing

Outsource Consultants

Predicting the future of the call center industry is no easy feat – it’s a complex and ever-evolving landscape. Building on these reflections, we’re also ready to detail our 2024 predictions. Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024.

article thumbnail

Contact Center Forecasting Guide: Methods, Tips, and Tools for 2025

Calabrio

Table of Contents What is contact center forecasting? Why is accurate call center forecasting so important? Common forecasting challenges in the contact center Understanding call center forecasting methods and models 5 contact center forecasting and scheduling best practices What is contact center forecasting?