2024 Agent burnout Surveys 
Outsource Consultants
JANUARY 3, 2024
Building on these reflections, we’re also ready to detail our 2024 predictions. Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024. Outcome: Spot On Agent burnout was rampant in call centers throughout 2023 , with 32% of centers not actively monitoring for it.
ROI CX Solutions
DECEMBER 16, 2024
Without proper planning, the increased business during the holidays can lead to longer wait times, higher agent burnout, and missed opportunities to deliver outstanding holiday-time customer service. This means your agents can anticipate spikes in call volume and potential customer dissatisfaction without adequate preparation.
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Aria Solutions
MARCH 31, 2020
Two-thirds of businesses surveyed report that they compete mainly on customer experience. The global call center market is predicted to grow to $481 billion by 2024 , propelled by the need for businesses to deliver customer-focused services. Advanced Tools for Agents to Provide Better Support.
Playvox
APRIL 4, 2023
The study also revealed that customers are turning to digital channels to complain more often than phone calls, with 32% of customers surveyed sharing their complaints on social media. Dealing with customers in this mental state will be as draining as handling customers who are angry, creating more opportunities for mental burnout.
Calabrio
MARCH 7, 2025
Yet, in a recent Salesforce survey , only 20% of service professionals said that their organizations excelled at forecasting demand. Avoid agent burnout High workloads, stress, poor efficiency, and poor results can quickly add up to burned out agents on the frontline.
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