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While this season is an exciting time to enjoy with loved ones, contact centers can quickly become overwhelmed this time of year by an influx of calls, stressed-out customers, and increased demands. This means your agents can anticipate spikes in call volume and potential customer dissatisfaction without adequate preparation.
Gradient Text The Pitfalls of Waiting Until 2024 Still considering a delay? Waiting means falling behind your competitors who have embraced automation. Increased Agent Workload: Rising customer expectations can overwhelm your agents. Gradient Text Don’t Wait, Seize the Opportunity!
Avoid agentburnout High workloads, stress, poor efficiency, and poor results can quickly add up to burned out agents on the frontline. With so many organizations facing issues with attritionrecently, 63% of agents expressed a high risk of burnoutimplementing a sound contact center forecasting strategy cant be overlooked.
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