Calabrio

FEBRUARY 25, 2025

In a 2024 G2 report based on input from real users, NICE WFMs Ease of Setup score was the lowest among leading contact center workforce software providers. In the 2024 G2 Grid Report for Contact Center Workforce products , NICE WFM users ranked the platforms quality of support, along with Verint WFM , among the lowest of any market leaders.

Management 52

Management contact center workforce Schedule adherence Contact Center 52

Calltools

APRIL 3, 2024

Take some time to learn about the contact center trends for 2024 that will put your team on the path to success. It’s very difficult to remain competitive until you have managers, agents, tools, and strategies working together to improve every customer’s experience.

Contact Center 52

Contact Center Interactive Voice Response Agent Empowerment Self service 52

Balto

AUGUST 23, 2024

Here’s the good news: in 2024, we have a wide array of capable call center quality assurance software solutions that can streamline QA processes, automate manual tasks, and deliver insightful reports to support decision-making. This guide aims to help you choose the right QA software for your contact center. Seamless Integration: Convin.ai

Call Center 52

Call Center Coaching Surveys Contact Center 52