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Service Trends in 2024: Top Predictions and Lessons Learned

TechSee

2024 promised groundbreaking shifts in customer service, with experts forecasting transformative technologies and strategies. Let’s revisit the five biggest predictions for service innovation in 2024, evaluate their outcomes, and uncover lessons for shaping the future. The lesson? Outcome : Progress at last!

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Top 5 Customer Service & CX Articles for Week of January 13, 2025

ShepHyken

With predictive analytics, you dont react to the customers past behavior. BONUS Top Sales Awards Podcast 2024 by Top Sales Magazine My Comment: Im honored that Top Sales Magazine has given me the bronze prize for my Amazing Business Radio podcast. You anticipate what customers want and need.

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Reducing hallucinations in LLM agents with a verified semantic cache using Amazon Bedrock Knowledge Bases

AWS Machine Learning

Lets assume that the question What date will AWS re:invent 2024 occur? The corresponding answer is also input as AWS re:Invent 2024 takes place on December 26, 2024. invoke_agent("What are the dates for reinvent 2024?", A: 'The AWS re:Invent conference was held from December 2-6 in 2024.' Query processing: a.

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AWS DeepRacer: Closing time at AWS re:Invent 2024 –How did that physical racing go?

AWS Machine Learning

Having spent the last years studying the art of AWS DeepRacer in the physical world, the author went to AWS re:Invent 2024. Strategy Going into the 2024 season, I was reflecting on my performance from 2022 and 2023. re:Invent 2024 The track for re:Invent 2024 was the Forever Raceway. How did it go?

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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX.

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HoduCC’s Predictive Dialer Carves a Place on Software Advice’s FrontRunner 2024 List

Hodusoft

HoduCC's Predictive Dialer Carves a Place on Software Advice's FrontRunner 2024 List Legendary Greek philosopher Aristotle rightly said, “We are what we repeatedly do. Reporting/Analytics: This feature views and tracks pertinent metrics, such as total calls attended, average handle time, and abandonment rate.

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Momentum Receives 2024 Unified Communications Product of the Year Award

Momentum Telecom

“We are incredibly honored to have Momentum’s Microsoft Teams Phone recognized as the 2024 Unified Communications Product of the Year,” said Rick Garcia, EVP of Product & Modern Workplace at Momentum. Momentum was also recently recognized as a 2024 Internet Telephony Product of the Year winner for SD-WAN.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

Are you excited to actually start making sense of customer analytics? Save your seat for this exclusive webinar today, so that you can make 2024 your best year of CX yet! 🚀 📍 March 26th, 2024 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm BST