Momentum Telecom

JANUARY 31, 2025

Though no known incidents are currently associated with the tool, security firm PromptArmor reported in August 2024 that it contained a prompt injection vulnerability. Even if your employees do everything right, there’s still the risk of data exfiltrationor potentially even a data breachwithout proper safeguards.

Government 59

Government Education Enterprise APIs 59

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. Crystal shares CWICs core functionalities but benefits from broader data sources and API access.

Analytics 81

Analytics Management Accountability Engineering 81

AWS Machine Learning

DECEMBER 13, 2024

In early 2024, Amazon launched a major push to harness the power of Twitch for advertisers globally. It evaluates each user query to determine the appropriate course of action, whether refusing to answer off-topic queries, tapping into the LLM, or invoking APIs and data sources such as the vector database.

Sales 98

Sales Advertising Engineering APIs 98

AWS Machine Learning

SEPTEMBER 12, 2024

medium instance to demonstrate deploying the model as an API endpoint using an SDK through SageMaker JumpStart. sess = sagemaker.session.Session() # sagemaker session for interacting with different AWS APIs region = sess._region_name To demonstrate this solution, a sample notebook is available in the GitHub repo.

APIs 132

APIs Benchmark Enterprise Construction 132

JustCall

APRIL 3, 2024

Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further. Reporting and analytics tools.

Sales 52

Sales CRM Scripts APIs 52

Balto

AUGUST 23, 2024

Here’s the good news: in 2024, we have a wide array of capable call center quality assurance software solutions that can streamline QA processes, automate manual tasks, and deliver insightful reports to support decision-making. The post Top 5 Call Center Quality Assurance Software for 2024 appeared first on Balto.

Call Center 52

Call Center Coaching Surveys Contact Center 52

AWS Machine Learning

MAY 2, 2024

We published a follow-up post on January 31, 2024, and provided code examples using AWS SDKs and LangChain, showcasing a Streamlit semantic search app. You can use the model through either the Amazon Bedrock REST API or the AWS SDK. He specializes in AI/ML, Data Analytics and Application Modernization and Migration.

Benchmark 126

Benchmark Metrics Enterprise APIs 126

AWS Machine Learning

AUGUST 26, 2024

From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9% In the following subsections, we outline our API design, authentication mechanisms, response time optimization strategies, and operational practices that collectively enable us to deliver high-quality, timely account summaries at scale.

Sales 125

Sales Accountability Feedback Metrics 125

Cincom

JANUARY 30, 2025

This statistic was published in HubSpots 2024 Annual State of Service Trends Report. You probably use a dozen different apps to create this kind of omnichannel workflow, whereas customer engagement platforms allow you to orchestrate conversations from a single source by integrating SMS capabilities and voice APIs directly.

Personalization 40

Personalization CRM Analytics Chatbots 40

AWS Machine Learning

APRIL 8, 2024

In January 2024, Amazon SageMaker launched a new version (0.26.0) You can enable your desired strategy ( shard-over-heads , for example) with the following code: option.group_query_attention=shard-over-heads Additionally, the new implementation of NeuronX DLC introduces a cache API for TransformerNeuronX that enables access to the KV cache.

Engineering 110

Engineering Calibration APIs Enterprise 110

JustCall

APRIL 9, 2024

Features to look out for in a VoIP dialer Here are six key features you should prioritize in a 2024 VoIP dialer: Advanced auto dialing: Automate the dialing process with features like auto dialing, predictive dialing, and progressive dialing. Custom integrations and workflow automation with public API. On-screen scripts for live calls.

voip 40

voip Sales Scripts CRM 40

AWS Machine Learning

DECEMBER 16, 2022

Gartner predicts that by 2024, 60 percent of the data used for the development of ML and analytics solutions will be synthetically generated and that the use of synthetic data will continue to increase substantially. This blog post explores tabular synthetic data generation.

Enterprise 91

Enterprise APIs Analytics Accountability 91

AWS Machine Learning

NOVEMBER 16, 2023

Users from several business units were trained and onboarded to the platform, and that number is expected to grow in 2024. Throughout her professional career, she has delivered multiple analytics-driven projects for different industries such as banking, insurance, telco, and the public sector.

Healthcare 116

Healthcare Government Engineering APIs 116

AWS Machine Learning

MARCH 15, 2024

Furthermore, model hosting on Amazon SageMaker JumpStart can help by exposing the endpoint API without sharing model weights. Conclusion Federated learning holds great promise for legacy healthcare data analytics and intelligence.

Healthcare 125

Healthcare Government Best practices Engineering 125

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Learn how Toyota utilizes analytics to detect emerging themes and unlock insights used by leaders across the enterprise.

APIs 96

APIs Enterprise Best practices Government 96

Hodusoft

MAY 10, 2024

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. Personalized Customer Experiences Virtual call center platforms often include features like advanced analytics, customer segmentation, and personalized scripting tools.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

AWS Machine Learning

NOVEMBER 22, 2023

Learn how to utilize your datasets using Amazon SageMaker and Amazon Bedrock as well as popular frameworks like PyTorch with AWS compute, storage, and analytics. Also learn how prompts can be integrated with your architecture and how to use API parameters for tuning the model parameters using Amazon Bedrock. Reserve your seat now!

Engineering 135

Engineering Best practices APIs Government 135

NobelBiz

SEPTEMBER 17, 2024

In the article, we’re going to discuss how VoIP works and why it’s a great choice for your business, with some of the best VoIP service providers in 2024. billion by 2024, growing at a CAGR of 9.1% from 2019 to 2024. Here are some of the top VoIP service providers in 2024.

voip 52

voip CRM Contact Center Analytics 52

AWS Machine Learning

SEPTEMBER 24, 2024

It also enables operational capabilities including automated testing, conversation analytics, monitoring and observability, and LLM hallucination prevention and detection. “We An optional CloudFormation stack to deploy a data pipeline to enable a conversation analytics dashboard. seconds or less. in the middle of a conversation.

Contact Center 99

Contact Center Analytics Accountability Self service 99

AWS Machine Learning

SEPTEMBER 11, 2024

The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics. This mostly non-technical post is written for FSI business leader personas such as the chief data officer, chief analytics officer, chief investment officer, head quant, head of research, and head of risk.

Benchmark 101

Benchmark Banking Analytics Big data 101

Hodusoft

JULY 3, 2024

You can also look for top 10 or 20 software solutions available such as “10 best enterprise contact center software” or “ best enterprise contact center software in 2024.” 8×8 8×8 is an excellent enterprise contact center software provider that combines contact center, voice, video, chat, and enterprise API solutions.

Contact center software 52

Contact center software Enterprise Contact Center Interactive Voice Response 52

AWS Machine Learning

OCTOBER 23, 2024

Agent Creator is a versatile extension to the SnapLogic platform that is compatible with modern databases, APIs, and even legacy mainframe systems, fostering seamless integration across various data environments. The integration with Amazon Bedrock is achieved through the Amazon Bedrock InvokeModel APIs.

Enterprise 82

Enterprise APIs Engineering Government 82

AWS Machine Learning

NOVEMBER 30, 2023

We expect our first Trainium2 instances to be available to customers in 2024. Carrier is making more precise energy analytics and insights accessible to customers so they reduce energy consumption and cut carbon emissions. With Amazon Bedrock, customers are only ever one API call away from a new model.

APIs 143

APIs Enterprise Best practices Technology 143

AWS Machine Learning

JULY 10, 2024

Since the start of 2024, we have announced the general availability of more features and capabilities in Amazon Bedrock than comparable services from other leading cloud providers to help customers get generative AI apps from proof of concept to production faster.

Real estate 137

Real estate Enterprise Finance Analytics 137

NobelBiz

JUNE 7, 2021

billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. UCaaS solutions can enable omnichannel communication or augment core customer services with artificial intelligence analytics. This facilitates the use of analytical tools to make more informed judgments.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

NobelBiz

FEBRUARY 23, 2023

billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. UCaaS solutions can enable omnichannel communication or augment core customer services with artificial intelligence analytics. This facilitates the use of analytical tools to make more informed judgments.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

AWS Machine Learning

MARCH 7, 2025

Today, Amazon Web Services (AWS) announced the general availability of Amazon Bedrock Knowledge Bases GraphRAG (GraphRAG), a capability in Amazon Bedrock Knowledge Bases that enhances Retrieval-Augmented Generation (RAG) with graph data in Amazon Neptune Analytics. Amazon Neptune Analytics costs for this example will be approximately $0.48

Analytics 115

Analytics Automotive Best practices Construction 115

AWS Machine Learning

JANUARY 22, 2025

This was accomplished by using foundation models (FMs) to transform natural language into structured queries that are compatible with our products GraphQL API. 2024-10-{01/00:00:00--02/00:00:00}. For example, what if the model generates a filter with a key not supported by our API? Translate it to a GraphQL API request.

APIs 109

APIs Benchmark Engineering Enterprise 109

AWS Machine Learning

DECEMBER 4, 2024

In a production environment, you continue to use the existing Amazon Bedrock Inference APIs, such as the InvokeModel or Converse API, and turn on invocation logs that store model input data (prompts) and model output data (responses). The record can optionally include a system prompt that indicates the role assigned to the model.

APIs 116

APIs Metrics Healthcare Chatbots 116

AWS Machine Learning

OCTOBER 24, 2024

New customers will not be able to access the capability effective October 24, 2024, but existing customers will be able to use the capability as normal until October 31, 2025. This post discusses an alternative solution to Rekognition people pathing and how you can implement this solution in your applications. cvtColor(frame, cv2.COLOR_RGB2BGR)

Scripts 97

Scripts APIs Analytics Personalization 97

AWS Machine Learning

MARCH 13, 2025

This post was co-written with Vishal Singh, Data Engineering Leader at Data & Analytics team of GoDaddy Generative AI solutions have the potential to transform businesses by boosting productivity and improving customer experiences, and using large language models (LLMs) in these solutions has become increasingly popular.

Engineering 100

Engineering APIs Best practices Metrics 100

AWS Machine Learning

NOVEMBER 18, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Mistral, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 105

APIs Surveys Chatbots Construction 105

AWS Machine Learning

NOVEMBER 6, 2024

Transcribe audio with Amazon Transcribe In this use case, we use an Amazon 2024 Q1 earnings call as a sample. Good day, everyone and welcome to the amazon.com first quarter, 2024 financial results teleconference. For the purpose of this notebook, we downloaded the WAV file for the recording and stored in an S3 bucket.

Analytics 111

Analytics Call Center Best practices outsourcing 111

AWS Machine Learning

DECEMBER 3, 2024

On December 3, 2024, Amazon Q Business announced the launch of its integration with QuickSight, allowing you to quickly connect your structured sources to your Amazon Q Business applications, creating a unified conversational experience for your end-users. This feature is implemented as a plugin within Amazon Q Business.

Accountability 93

Accountability Enterprise APIs Engineering 93

AWS Machine Learning

DECEMBER 5, 2024

You can delete the LLM endpoint using the delete_endpoint Boto3 API call. He specializes in helping customers build cutting-edge generative AI, machine learning, and data analytics-based solutions for AWS startups. In addition, make sure to stop your SageMaker notebook instance to not incur any further charges.

APIs 107

APIs Construction Engineering Analytics 107

Inbenta

DECEMBER 28, 2024

Deploying a combination of rule engines, analytics, and AI can predict customer needs with higher confidence. In its 2024 Hype Cycle for Digital Commerce , Gartner estimates that by 2028, there will be 15 billion connected machines with the potential to act as customers, outnumbering humans on the planet. Start small.

APIs 52

APIs Engineering Analytics Customer Experience 52

AWS Machine Learning

JANUARY 30, 2025

The June 2024 AWS Health Equity Initiative application cycle received 139 applications, the programs largest influx to date. Ben West is a hands-on builder with experience in machine learning, big data analytics, and full-stack software development. It took 14 or more days each cycle for all applications to be fully reviewed.

Engineering 90

Engineering APIs Healthcare Government 90