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Innovate or Stagnate: Top 4 Customer Service Trends for 2024

Comm100

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact.

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Your guide to generative AI and ML at AWS re:Invent 2024

AWS Machine Learning

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Learn how Toyota utilizes analytics to detect emerging themes and unlock insights used by leaders across the enterprise.

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DMG Consulting Releases 2023 – 2024 Enterprise Workforce Engagement Management Product and Market Report

DMG Consulting

WEM is becoming an open enterprise-grade platform of interoperable applications built with microservices and application programming interfaces (APIs). This is where the newly reimagined WEM platform comes in. Underlying the applications are several foundational layers that the components will plug into.

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Top 5 Call Center Quality Assurance Software for 2024

Balto

Here’s the good news: in 2024, we have a wide array of capable call center quality assurance software solutions that can streamline QA processes, automate manual tasks, and deliver insightful reports to support decision-making. The post Top 5 Call Center Quality Assurance Software for 2024 appeared first on Balto.

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Vision use cases with Llama 3.2 11B and 90B models from Meta

AWS Machine Learning

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies, like Meta, through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI. Configure Llama 3.2 b64encode(image_bytes).decode('utf-8')

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Top 10 Auto Dialer Software in 2024 for Efficient Sales Teams

JustCall

Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further. Reporting and analytics tools.

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Knowledge Bases for Amazon Bedrock now supports hybrid search

AWS Machine Learning

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

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