Balto

AUGUST 23, 2024

Call center QA can be pretty demanding, especially with rising customer expectations regarding service quality and speed. This guide aims to help you choose the right QA software for your contact center. You can also import questions from previous surveys.

Call Center 52

Call Center Coaching Surveys CRM 52

Hodusoft

MAY 29, 2024

Its HoduCC call and contact center software has earned recognition for its auto dialer feature across three prestigious platforms. The company helps businesses choose the right software and its Category Leaders represent the cream of the crop in various software categories, including contact center software solutions.

Interactive Voice Response 52

Interactive Voice Response Contact center software CRM Contact Center 52

Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Hodusoft

JANUARY 3, 2024

Several key players thought that if contact center software is hosted in the cloud it would be extremely beneficial for businesses that don’t intend to install on-premise solutions. That led to the exploration of the idea of having agents access the contact center software through the Internet.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

Hodusoft

JULY 3, 2024

A Guide to Choose the Best Contact Center Software for Your Enterprise Contact centers come in different types and sizes. If we speak about the latter, then some contact centers believe in the philosophy of German-British statistician and economist Ernst Friedrich Schumacher, which is “Small Is Beautiful.”

Contact center software 52

Contact center software Enterprise Contact Center Interactive Voice Response 52

Hodusoft

JANUARY 1, 2023

Once the status is ‘closed,’ the caller receives an automated survey for feedback Read Also: Call Center Technology Trends Every Business Leaders Must Know. Features of a reliable call center software. Many call centers will use cloud-based software and equip their team to efficiently work from remote locations.

call center software 52

call center software Call Center Multichannel Interactive Voice Response 52

JustCall

MAY 14, 2024

The dialer has excellent standard features like voicemail drop, custom sales scripts, local presence, team and campaign analytics, real-time call tracking, call recording and monitoring, and more. Plus, importing contacts to JustCall takes only a few minutes. What’s not so great about JustCall? What does JustCall cost?

CRM 52

CRM Sales Analytics Scripts 52