DMG Consulting

NOVEMBER 8, 2023

2024: The Year for Contact Center AI November, 2023 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into their operations. The post 2024: The Year for Contact Center AI appeared first on DMG Consulting.

Contact Center 48

Contact Center Virtual Agent Self service Benchmark 48

CCNG

AUGUST 28, 2024

By rapidly embracing digital tools like AI, Analytics, and Automation, contact centers are completely changing how they function and deliver customer experience. Embrace Feedback and Continuous Improvement: Gather feedback from customers and agents to identify areas of success and areas for improvement. from 2022 to 2030.

Contact Center 195

Contact Center Interactive Voice Response Customer Experience CCNG 195

SmartAction

NOVEMBER 15, 2023

As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon. Underpinned by state-of-the-art technology, you can now have a conversation with virtual agents who will understand customer needs and address them quickly. Or is it something else?”

Self service 100

Self service Virtual Agent Chatbots Analytics 100

DMG Consulting

AUGUST 3, 2020

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report.

Consulting 62

Consulting Consulting Analytics Marketing 62

JustCall

APRIL 3, 2024

Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further. Reporting and analytics tools.

Sales 52

Sales CRM Scripts APIs 52

Connect

APRIL 18, 2024

Amid this hype, Chief Technology Officers (CTOs) feel pressure to invest in Gen AI in some form, with a BCG survey of over 1,400+ C-suite executives revealing that 89% rank AI and Gen AI as a top-three tech priority for 2024. However, Gen AI is not a plug-and-play solution.

Virtual Agent 93

Virtual Agent Chatbots Average Handle Time Engineering 93

CSM Magazine

JANUARY 22, 2024

May, 2023 – SmartAction, a Fort Worth, Texas-based AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, closed a new round of funding, bringing its total strategic growth capital to $38 million. Company Website: siena.cx Company Website: smartaction.ai

SaaS 52

SaaS Customer Service Virtual Agent Chatbots 52