AWS Machine Learning

JANUARY 28, 2025

During re:Invent 2024, we launched latency-optimized inference for foundation models (FMs) in Amazon Bedrock. Smart context management For interactive applications such as chatbots, include only relevant context instead of entire conversation history. This new inference feature provides reduced latency for Anthropics Claude 3.5

Benchmark 71

Benchmark APIs Engineering Metrics 71

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. What Is a Chatbot?

Chatbots 75

Chatbots B2C Self service B2B 75

AWS Machine Learning

DECEMBER 13, 2024

In early 2024, Amazon launched a major push to harness the power of Twitch for advertisers globally. It evaluates each user query to determine the appropriate course of action, whether refusing to answer off-topic queries, tapping into the LLM, or invoking APIs and data sources such as the vector database.

Sales 98

Sales Advertising Engineering APIs 98

AWS Machine Learning

OCTOBER 2, 2024

Whether you are developing a customer service chatbot or a virtual assistant, there are numerous considerations to keep in mind, from defining the agent’s scope and capabilities to architecting a robust and scalable infrastructure. user id 111 Today: 09/03/2024 Certainly! In Part 1, we focus on creating accurate and reliable agents.

Best practices 97

Best practices APIs Metrics Accountability 97

Balto

AUGUST 23, 2024

Here’s the good news: in 2024, we have a wide array of capable call center quality assurance software solutions that can streamline QA processes, automate manual tasks, and deliver insightful reports to support decision-making. The post Top 5 Call Center Quality Assurance Software for 2024 appeared first on Balto.

Call Center 52

Call Center Coaching Surveys Contact Center 52

Cincom

JANUARY 30, 2025

This statistic was published in HubSpots 2024 Annual State of Service Trends Report. You probably use a dozen different apps to create this kind of omnichannel workflow, whereas customer engagement platforms allow you to orchestrate conversations from a single source by integrating SMS capabilities and voice APIs directly.

Personalization 40

Personalization CRM Analytics Chatbots 40

JivoChat

APRIL 13, 2021

While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Configure a chatbot. billion in 2019. Source: JivoChat.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

AWS Machine Learning

NOVEMBER 19, 2024

Seamlessly bring your fine-tuned models into a fully managed, serverless environment, and use the Amazon Bedrock standardized API and features like Amazon Bedrock Agents and Amazon Bedrock Knowledge Bases to accelerate generative AI application development.

APIs 96

APIs Enterprise Best practices Government 96

AWS Machine Learning

JUNE 18, 2024

By following the steps outlined in this post, you will be able to deploy your own secure and responsible chatbots, tailored to your specific needs and use cases. The following diagram illustrates this layered protection for generative AI chatbots. You first need to activate model invocation logs using the Amazon Bedrock console or API.

Engineering 124

Engineering Virtual Agent Finance Government 124

AWS Machine Learning

SEPTEMBER 11, 2024

In terms of resulting speedups, the approximate order is programming hardware, then programming against PBA APIs, then programming in an unmanaged language such as C++, then a managed language such as Python. In March 2024, AWS announced it will offer the new NVIDIA Blackwell platform, featuring the new GB200 Grace Blackwell chip.

Benchmark 101

Benchmark Banking Analytics Big data 101

Hodusoft

JULY 3, 2024

Self-Service Options Enterprise contact center software solutions offer self-service options such as FAQs, knowledge bases, and automated chatbots to empower customers to find answers to common queries without agent assistance, reducing wait times and improving satisfaction. How To Handpick the Best Enterprise Contact Center Software?

Contact center software 52

Contact center software Enterprise Contact Center Interactive Voice Response 52

AWS Machine Learning

JULY 18, 2024

Using Anthropic’s Claude 3 Haiku on Amazon Bedrock , Lili developed an intelligent AccountantAI chatbot capable of providing on-demand accounting advice tailored to each customer’s financial history and unique business requirements. This process occurs over AWS PrivateLink for Amazon Bedrock , a protected and private connection in your VPC.

Chatbots 132

Chatbots APIs Accountability Finance 132

AWS Machine Learning

NOVEMBER 30, 2023

We expect our first Trainium2 instances to be available to customers in 2024. Clariant is empowering its team members with an internal generative AI chatbot to accelerate R&D processes, support sales teams with meeting preparation, and automate customer emails. Meta Llama 2 70B, and additions to the Amazon Titan family.

APIs 143

APIs Enterprise Best practices Technology 143

AWS Machine Learning

MAY 10, 2024

Deploy the model with SageMaker For production use, especially if you’re considering providing access to dozens or even thousands of employees by embedding the model into an application, you can deploy the model as an API endpoint. Locate the model with the prefix canvas-llm-finetuned- and timestamp.

APIs 124

APIs Metrics SaaS Accountability 124

AWS Machine Learning

AUGUST 29, 2024

At the 2024 NVIDIA GTC conference, we announced support for NVIDIA NIM Inference Microservices in Amazon SageMaker Inference. This allows developers to take advantage of the power of these advanced models using SageMaker APIs and just a few lines of code, accelerating the deployment of cutting-edge AI capabilities within their applications.

APIs 86

APIs Enterprise Accountability Engineering 86

AWS Machine Learning

NOVEMBER 26, 2024

Amazon Bedrock Guardrails offer hallucination detection with contextual grounding checks, which can be seamlessly applied using Amazon Bedrock APIs (such as Converse or InvokeModel ) or embedded into workflows. After an LLM generates a response, these workflows perform a check to see if hallucinations occurred.

APIs 112

APIs Chatbots Metrics Finance 112

AWS Machine Learning

DECEMBER 4, 2024

Chatbot deployments : Power customer service chatbots that can handle thousands of concurrent real-time conversations with consistently low latency, delivering the quality of a larger model but at significantly lower operational costs. The record can optionally include a system prompt that indicates the role assigned to the model.

APIs 116

APIs Metrics Healthcare Chatbots 116

AWS Machine Learning

NOVEMBER 18, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Mistral, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 105

APIs Surveys Chatbots Construction 105

AWS Machine Learning

MARCH 13, 2025

However, inference of LLMs as single model invocations or API calls doesnt scale well with many applications in production. Amazon Bedrock provides the CreateModelInvocationJob API to create a batch job with a unique job name. This API returns a response containing jobArn.

Engineering 100

Engineering APIs Best practices Metrics 100

AWS Machine Learning

DECEMBER 2, 2024

Today at AWS re:Invent 2024, we are excited to announce the new Container Caching capability in Amazon SageMaker, which significantly reduces the time required to scale generative AI models for inference. We showcase its real-world impact on various applications, from chatbots to content moderation systems.

Engineering 101

Engineering APIs Benchmark Technology 101