AWS Machine Learning

NOVEMBER 15, 2024

A chatbot enables field engineers to quickly access relevant information, troubleshoot issues more effectively, and share knowledge across the organization. An alternative approach to routing is to use the native tool use capability (also known as function calling) available within the Bedrock Converse API.

APIs 127

APIs Engineering Chatbots Construction 127

AWS Machine Learning

DECEMBER 13, 2024

In early 2024, Amazon launched a major push to harness the power of Twitch for advertisers globally. It evaluates each user query to determine the appropriate course of action, whether refusing to answer off-topic queries, tapping into the LLM, or invoking APIs and data sources such as the vector database.

Sales 85

Sales Advertising Engineering APIs 85

AWS Machine Learning

OCTOBER 2, 2024

Whether you are developing a customer service chatbot or a virtual assistant, there are numerous considerations to keep in mind, from defining the agent’s scope and capabilities to architecting a robust and scalable infrastructure. user id 111 Today: 09/03/2024 Certainly! In Part 1, we focus on creating accurate and reliable agents.

Best practices 103

Best practices APIs Metrics Accountability 103

Balto

AUGUST 23, 2024

Here’s the good news: in 2024, we have a wide array of capable call center quality assurance software solutions that can streamline QA processes, automate manual tasks, and deliver insightful reports to support decision-making. The post Top 5 Call Center Quality Assurance Software for 2024 appeared first on Balto.

Call Center 52

Call Center Coaching Surveys CRM 52

AWS Machine Learning

SEPTEMBER 11, 2024

In terms of resulting speedups, the approximate order is programming hardware, then programming against PBA APIs, then programming in an unmanaged language such as C++, then a managed language such as Python. In March 2024, AWS announced it will offer the new NVIDIA Blackwell platform, featuring the new GB200 Grace Blackwell chip.

Benchmark 115

Benchmark Banking Analytics Big data 115

JivoChat

APRIL 13, 2021

While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Configure a chatbot. billion in 2019. Source: JivoChat.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

AWS Machine Learning

JUNE 18, 2024

By following the steps outlined in this post, you will be able to deploy your own secure and responsible chatbots, tailored to your specific needs and use cases. The following diagram illustrates this layered protection for generative AI chatbots. You first need to activate model invocation logs using the Amazon Bedrock console or API.

Engineering 133

Engineering Virtual Agent Finance Government 133

Hodusoft

JULY 3, 2024

Self-Service Options Enterprise contact center software solutions offer self-service options such as FAQs, knowledge bases, and automated chatbots to empower customers to find answers to common queries without agent assistance, reducing wait times and improving satisfaction. How To Handpick the Best Enterprise Contact Center Software?

Contact center software 52

Contact center software Enterprise Contact Center Interactive Voice Response 52

AWS Machine Learning

JULY 18, 2024

Using Anthropic’s Claude 3 Haiku on Amazon Bedrock , Lili developed an intelligent AccountantAI chatbot capable of providing on-demand accounting advice tailored to each customer’s financial history and unique business requirements. This process occurs over AWS PrivateLink for Amazon Bedrock , a protected and private connection in your VPC.

Chatbots 138

Chatbots APIs Accountability Finance 138

AWS Machine Learning

NOVEMBER 30, 2023

We expect our first Trainium2 instances to be available to customers in 2024. Clariant is empowering its team members with an internal generative AI chatbot to accelerate R&D processes, support sales teams with meeting preparation, and automate customer emails. Meta Llama 2 70B, and additions to the Amazon Titan family.

APIs 144

APIs Enterprise Best practices Technology 144

AWS Machine Learning

MAY 10, 2024

Deploy the model with SageMaker For production use, especially if you’re considering providing access to dozens or even thousands of employees by embedding the model into an application, you can deploy the model as an API endpoint. Locate the model with the prefix canvas-llm-finetuned- and timestamp.

APIs 133

APIs Metrics SaaS Accountability 133

AWS Machine Learning

AUGUST 29, 2024

At the 2024 NVIDIA GTC conference, we announced support for NVIDIA NIM Inference Microservices in Amazon SageMaker Inference. This allows developers to take advantage of the power of these advanced models using SageMaker APIs and just a few lines of code, accelerating the deployment of cutting-edge AI capabilities within their applications.

APIs 96

APIs Enterprise Accountability Engineering 96

AWS Machine Learning

DECEMBER 2, 2024

Today at AWS re:Invent 2024, we are excited to announce the new Container Caching capability in Amazon SageMaker, which significantly reduces the time required to scale generative AI models for inference. We showcase its real-world impact on various applications, from chatbots to content moderation systems.

Engineering 114

Engineering Benchmark APIs Technology 114

AWS Machine Learning

NOVEMBER 26, 2024

Amazon Bedrock Guardrails offer hallucination detection with contextual grounding checks, which can be seamlessly applied using Amazon Bedrock APIs (such as Converse or InvokeModel ) or embedded into workflows. After an LLM generates a response, these workflows perform a check to see if hallucinations occurred.

APIs 123

APIs Chatbots Metrics Finance 123

AWS Machine Learning

NOVEMBER 18, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Mistral, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 114

APIs Surveys Chatbots Construction 114