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Top 5 Call Center Quality Assurance Software for 2024

Balto

Here’s the good news: in 2024, we have a wide array of capable call center quality assurance software solutions that can streamline QA processes, automate manual tasks, and deliver insightful reports to support decision-making. The post Top 5 Call Center Quality Assurance Software for 2024 appeared first on Balto.

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GraphStorm 0.3: Scalable, multi-task learning on graphs with user-friendly APIs

AWS Machine Learning

adds new APIs to customize GraphStorm pipelines: you now only need 12 lines of code to implement a custom node classification training loop. To help you get started with the new API, we have published two Jupyter notebook examples: one for node classification, and one for a link prediction task. Specifically, GraphStorm 0.3

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Patient Engagement Mobile Apps: On Guard of Health

CSM Magazine

from 2024, fueled by several trends, including the use of smartphones. Feedback and surveys: gather patient feedback to improve the app and healthcare experience. Improve the app by addressing user feedback, fixing bugs, and adding new features. The global healthcare IT market is growing, poised to reach $1.8

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Product News – April 2024

Lumoa

Lumoa Product News for April 2024 Hey everyone! Note that you will need to be logged in to Lumoa in order to access certain guides: [link] – This is the new place where we will be hosting our API documentation Finnish Knowledge Base – We have some articles translated to Finnish, with more on the way! Thanks for reading!

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A Comprehensive Guide to Virtual Call Center and Contact Centers

Hodusoft

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. Data-Driven Insights and Decision Making Virtual call center platforms collect vast amounts of data on customer interactions, including call durations, wait times, customer feedback, and more.

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Philips accelerates development of AI-enabled healthcare solutions with an MLOps platform built on Amazon SageMaker

AWS Machine Learning

The real-world performance and feedback are eventually used for further model improvements with full automation of the model training and deployment. Early in the project, Philips identified champions from the business teams who provided feedback and helped evaluate the value of the platform.

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Five CX Trends From the 2024 Institute of Customer Service Conference

customer sure

Can AI really better-inform the actions we should be taking as a result of customer feedback? You might be able to get the same results from an AI API that Google or Amazon have offered for the past decade, which have significantly more real-world testing. This feedback (both quantitative and qualitative) can’t sit in isolation.