Balto

AUGUST 23, 2024

Here’s the good news: in 2024, we have a wide array of capable call center quality assurance software solutions that can streamline QA processes, automate manual tasks, and deliver insightful reports to support decision-making. The post Top 5 Call Center Quality Assurance Software for 2024 appeared first on Balto.

Call Center 52

Call Center Coaching Surveys Contact Center 52

AWS Machine Learning

SEPTEMBER 19, 2024

Users initiate the process by calling the SageMaker control plane through APIs or command line interface (CLI) or using the SageMaker SDK for each individual step. Create a Weights & Biases API key to access the Weights & Biases dashboard for logging and monitoring Request a SageMaker service quota for 1x ml.p4d.24xlarge

Engineering 96

Engineering APIs Scripts Metrics 96

AWS Machine Learning

SEPTEMBER 24, 2024

Add the following inline policies (available in the notebooks/iam-roles folder in the GitHub repository): bedrock-agents-retrieve.json bedrock-invoke-model-all.json lex-invoke-bot.json opensearch-serverless-api-access.json You can revise these roles to limit resource access as needed. run_tests.ipynb – This notebook runs a set of test cases.

Contact Center 100

Contact Center Analytics Accountability Self service 100

AWS Machine Learning

DECEMBER 13, 2024

As of September 2024, the AI solution supports three core applications: Clearwater Intelligent Console (CWIC) Clearwaters customer-facing AI application. Crystal shares CWICs core functionalities but benefits from broader data sources and API access. The following image illustrates the solution architecture.

Analytics 85

Analytics Management Accountability Engineering 85

JivoChat

APRIL 23, 2023

Chatbot Statistics Check out some statistics that show chatbot relevance in the digital world: The chatbot global market is expected to reach $944million by 2024 ( Click Z Chatbots are expected to save 2.5 The chatbot had built-in scripts which enabled it to answer questions about a specific subject. PSFK How Does a Chatbot Work?

Chatbots 75

Chatbots B2C Self service B2B 75

Hodusoft

MAY 10, 2024

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. Personalized Customer Experiences Virtual call center platforms often include features like advanced analytics, customer segmentation, and personalized scripting tools.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

JustCall

APRIL 9, 2024

Features to look out for in a VoIP dialer Here are six key features you should prioritize in a 2024 VoIP dialer: Advanced auto dialing: Automate the dialing process with features like auto dialing, predictive dialing, and progressive dialing. Custom integrations and workflow automation with public API. On-screen scripts for live calls.

voip 40

voip Sales Scripts CRM 40

AWS Machine Learning

NOVEMBER 22, 2024

Amazon Q Business provides a rich set of APIs to perform administrative tasks and to build an AI assistant with customized user experience for your enterprise. In this post, we show how to use Amazon Q Business APIs when using AWS Identity and Access Management (IAM) federation for user access management. The sample scripts samlapp.py

APIs 96

APIs Scripts Management Enterprise 96

AWS Machine Learning

OCTOBER 21, 2024

This feature empowers customers to import and use their customized models alongside existing foundation models (FMs) through a single, unified API. Having a unified developer experience when accessing custom models or base models through Amazon Bedrock’s API. Ease of deployment through a fully managed, serverless, service. 2, 3, 3.1,

APIs 142

APIs Scripts Finance Real estate 142

AWS Machine Learning

APRIL 28, 2025

However, as industries require more adaptive, decision-making AI, integrating tools and external APIs has become essential. Expanding LLM capabilities with tool use LLMs excel at natural language tasks but become significantly more powerful with tool integration, such as APIs and computational frameworks.

APIs 100

APIs Benchmark Scripts Metrics 100

AWS Machine Learning

OCTOBER 24, 2024

New customers will not be able to access the capability effective October 24, 2024, but existing customers will be able to use the capability as normal until October 31, 2025. Example code The following code example is a Python script that can be used as an AWS Lambda function or as part of your processing pipeline.

Scripts 101

Scripts APIs Analytics Personalization 101

AWS Machine Learning

NOVEMBER 22, 2024

Implementation details We spin up the cluster by calling the SageMaker control plane through APIs or the AWS Command Line Interface (AWS CLI) or using the SageMaker AWS SDK. Optional) Create a Weights & Biases API key to access the Weights & Biases dashboard for logging and monitoring. on Hugging Face.

Scripts 89

Scripts APIs Construction Engineering 89

AWS Machine Learning

DECEMBER 5, 2024

Create a SageMaker training plan using the AWS CLI Complete the following steps to create a training plan using the AWS CLI: Start by calling the API, passing your capacity requirements as input parameters, to search for all matching training plan offerings. You can start using your plan once it transitions to the Active state.

APIs 101

APIs Engineering Scripts Wait times 101

AWS Machine Learning

APRIL 1, 2025

The 2024 Gartner CIO Generative AI Survey highlights three major risks: reasoning errors from hallucinations (59% of respondents), misinformation from bad actors (48%), and privacy concerns (44%). It can be accessed through both the Amazon Bedrock console and APIs, making it flexible for various implementation needs.

APIs 120

APIs Best practices Feedback Engineering 120

AWS Machine Learning

MARCH 3, 2025

Amazon SageMaker HyperPod recipes At re:Invent 2024, we announced the general availability of Amazon SageMaker HyperPod recipes. Alternatively, you can use a launcher script, which is a bash script that is preconfigured to run the chosen training or fine-tuning job on your cluster. recipes=recipe-name.

Scripts 90

Scripts Construction Management Enterprise 90

AWS Machine Learning

MARCH 31, 2025

billion in 2024 to $47.1 These tools allow agents to interact with APIs, access databases, execute scripts, analyze data, and even communicate with other external systems. Amazon Bedrock manages prompt engineering, memory, monitoring, encryption, user permissions, and API invocation.

Enterprise 139

Enterprise Engineering Metrics APIs 139