DMG Consulting

SEPTEMBER 12, 2023

The Report analyzes the emerging real-time guidance (RTG) market, vendors, and products and explores the increasing importance, value, and benefits of RTG and its ability to enhance the customer and employee experience (CX and EX).

Consulting 48

Consulting Consulting Marketing Average Handle Time 48

Outsource Consultants

JANUARY 3, 2024

At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries. Building on these reflections, we’re also ready to detail our 2024 predictions. While South Africa remains a key player, Kenya is poised to take the lead in 2024.

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

TechSee

JULY 10, 2024

Moving from Incremental Gains to Substantial Transformation In H1 2024, most AI implementations in CX primarily focused on incremental efficiency gains. Agent copilots helped reduce the need for manual service summaries and improved average handling times (AHT) and even first-call resolution rates.

Automotive 124

Automotive Average Handle Time Enterprise First call resolution 124

Connect

OCTOBER 8, 2024

By Craig Smith , CX Automation Manager The adoption of artificial intelligence (AI) across the contact centre is rapidly accelerating, with a survey from unified communications & collaboration research firm Metrigy highlighting that over 70% of contact centre operators increased spending on AI in 2023 and 2024. According to Gartner Inc.,

Virtual Agent 86

Virtual Agent Chatbots Average Handle Time Consulting 86

Outsource Consultants

MARCH 2, 2025

At Outsource Consultants, we’ve seen firsthand how the right partnership can transform a company’s customer experience. According to IBM’s Cost of a Data Breach Report 2024 , the global average cost of a data breach in 2024 is USD 4.88 In 2024, the average cost of a data breach was $4.88

call center solutions 67

call center solutions outsourcing Call Center Average Handle Time 67

Outsource Consultants

MARCH 3, 2025

At Outsource Consultants, weve helped financial institutions find the right outsourcing partners, and weve seen firsthand what makes or breaks these partnerships. Financial services cybersecurity regulations are constantly evolving, with new requirements expected for 2024 and beyond.

outsourcing 67

outsourcing Call Center Average Handle Time First call resolution 67

Outsource Consultants

JANUARY 27, 2025

At Outsource Consultants, we’ve seen firsthand how Philippine call centers have transformed CX strategies for companies across various industries. The 2024 edition of the EF English Proficiency Index ranks 113 countries and regions by their English skills. Healthcare: Simplifying Complex Policy Explanations A U.S.

outsourcing 67

outsourcing Call Center Government Telecommunications 67