Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Customer centricity 115

Customer centricity Enterprise Benchmark Upselling 115

CSM Magazine

MARCH 11, 2025

The Airports Council International (ACI) World , in partnership with Amadeus, recently unveiled the 2024 ASQ Airport Experience Awards winners. The ASQ Awards are a benchmark in the aviation industry, measuring airport performance directly through feedback collected via 700,000 live surveys in 2024. What are the ASQ Awards?

Customer Experience 52

Customer Experience Benchmark Customer centricity Feedback 52

AWS Machine Learning

NOVEMBER 15, 2024

The analyst may ask questions such as “Show me all wells that produced oil on June 1st 2024,” “What well produced the most oil in June 2024?”, or “Plot the monthly oil production for well XZY for 2024.” has 92% accuracy on the HumanEval code benchmark. Each question requires different treatment, with varying complexity.

APIs 118

APIs Engineering Chatbots Construction 118

Comm100

JANUARY 29, 2024

Each year, Comm100 produces its annual live chat performance benchmark report that reveals exclusive and essential data points – and this year is no different. These insights offer just a glimpse into the analysis available in the full Live Chat Benchmark Report 2024. Download all the data for free in the link above.

Benchmark 52

Benchmark Wait times Personalization Customer Service 52

3CLogic

MARCH 27, 2025

According to NASCIOs 2024 State CIO Survey, IT consolidation and centralization are top priorities for 49 state CIOs, underscoring the importance of integrated, seamless digital service management.

Government 96

Government Self service contact center solutions Contact Center 96

AWS Machine Learning

FEBRUARY 21, 2025

Challenge: Serving customers in multiple languages In Q3 2024, DXC Technology approached AWS with a critical business challenge: their global contact centers needed to serve customers in multiple languages without the exponential cost of hiring language-specific agents for the lower volume languages.

Engineering 106

Engineering Technical Support Contact Center Feedback 106

AWS Machine Learning

JANUARY 28, 2025

During re:Invent 2024, we launched latency-optimized inference for foundation models (FMs) in Amazon Bedrock. Consider benchmarking your user experience to find the best latency for your use case, considering that most humans cant read faster than 225 words per minute and therefore extremely fast response can hinder user experience.

Benchmark 77

Benchmark APIs Engineering Metrics 77

CSM Magazine

APRIL 10, 2025

LuLu Hypermarket has added another illustrious accolade to its name by earning a spot in the Top 10 Brands 2024 at the prestigious Service Hero Customer Satisfaction Index Awards. A Recognition Built on Customer Trust The Service Hero Award is a highly regarded benchmark for service excellence in Kuwaits retail industry.

Benchmark 52

Benchmark Feedback Customer Service Management 52

AWS Machine Learning

JUNE 11, 2024

This post describes how to get started with the software development agent, gives an overview of how the agent works, and discusses its performance on public benchmarks. This is an overview of the system as of May 2024. We are grateful to the team releasing and maintaining this benchmark.

Benchmark 141

Benchmark Metrics Feedback Personalization 141

AWS Machine Learning

DECEMBER 2, 2024

At re:Invent 2024, we are excited to announce new capabilities to speed up your AI inference workloads with NVIDIA accelerated computing and software offerings on Amazon SageMaker. This integration provides a powerful multilingual model that excels in reasoning benchmarks.

Enterprise 112

Enterprise Benchmark Technology APIs 112

ChurnZero

MAY 2, 2024

The 2024 B2B SaaS Benchmarking Survey by SaaS Capital is the most comprehensive and up-to-date source of its kind for SaaS and customer success leaders who want to know where they stand compared to peers and competitors. To find out more about the survey, and see more research and benchmarking data, visit SaaS Capital here.

SaaS 52

SaaS Benchmark B2B Surveys 52

AWS Machine Learning

JULY 10, 2024

red teaming) In April 2024, we announced the general availability of Guardrails for Amazon Bedrock and Model Evaluation in Amazon Bedrock to make it easier to introduce safeguards, prevent harmful content, and evaluate models against key safety and accuracy criteria. In February 2024, Amazon joined the U.S.

Government 137

Government Education Best practices Benchmark 137

Totango

MAY 7, 2024

That way, both teams can use those outcomes as a benchmark of success throughout the customer journey. The post Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024 appeared first on Best Customer Success Blog: Articles for Enterprise Growth. This doesn’t just provide a useful shared goal.

Sales 103

Sales Upselling Metrics Accountability 103

AWS Machine Learning

MAY 2, 2024

We published a follow-up post on January 31, 2024, and provided code examples using AWS SDKs and LangChain, showcasing a Streamlit semantic search app. A common way to select an embedding model (or any model) is to look at public benchmarks; an accepted benchmark for measuring embedding quality is the MTEB leaderboard.

Benchmark 129

Benchmark Metrics Enterprise APIs 129

CSM Magazine

MARCH 26, 2025

Continuous education involves more than glancing at release announcements it includes testing beta features, benchmarking real world results, and actively sharing insights. A 2024 survey identified Spring Boot as the most adopted Java framework at 62%, with Quarkus at 15% and Micronaut at 10%.

Finance 52

Finance Benchmark Enterprise Surveys 52

AWS Machine Learning

MARCH 18, 2025

In this post, we show how SageMaker HyperPod, and its new features introduced at AWS re:Invent 2024 , is designed to meet the demands of modern AI workloads, offering a persistent and optimized cluster tailored for distributed training and accelerated inference at cloud scale and attractive price-performance.

Government 114

Government Healthcare Technology Finance 114

AWS Machine Learning

AUGUST 2, 2024

We also released a comprehensive study of co-training language models (LM) and graph neural networks (GNN) for large graphs with rich text features using the Microsoft Academic Graph (MAG) dataset from our KDD 2024 paper. To address this, with GraphStorm 0.3, Dataset Num. of nodes Num. of edges Num. of node/edge types Num.

APIs 118

APIs Benchmark Construction Enterprise 118

24-7 InTouch

MAY 14, 2024

BOGOTÁ, COLOMBIA, MAY 14, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, won two major awards at the 2024 Customer Experience Interaction Awards presented by BPrO in Cartagena, Colombia. For more information, visit [link].

Business Process Outsourcing 59

Business Process Outsourcing Customer Experience outsourcing Benchmark 59

AWS Machine Learning

FEBRUARY 24, 2025

The 2501 version follows previous iterations (Mistral-Small-2409 and Mistral-Small-2402) released in 2024, incorporating improvements in instruction-following and reliability.

APIs 95

APIs Enterprise Benchmark Feedback 95

ChurnZero

JUNE 12, 2024

Take a mid-2024 dive into these hot CS topics with ChurnZero CEO You Mon Tsang , who recently joined ESG’s Michael Harnum , and Melissa Langworthy for an in-depth discussion on how to retain and grow customers this year and beyond. The post Five essential truths for customer success leaders in mid-2024 appeared first on ChurnZero.

Benchmark 52

Benchmark SaaS Management Accountability 52

DMG Consulting

NOVEMBER 8, 2023

2024: The Year for Contact Center AI November, 2023 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into their operations. The post 2024: The Year for Contact Center AI appeared first on DMG Consulting.

Contact Center 48

Contact Center Virtual Agent Self service Benchmark 48

AWS Machine Learning

JULY 15, 2024

The buffer was implemented after benchmarking the captioning model’s performance. The benchmarking revealed that the model performed optimally when processing batches of images, but underperformed when analyzing individual images. AWS enables us to scale the innovations our customers love most.

Personalization 122

Personalization Engineering Benchmark Analytics 122

AWS Machine Learning

SEPTEMBER 11, 2024

In March 2024, AWS announced it will offer the new NVIDIA Blackwell platform, featuring the new GB200 Grace Blackwell chip. Accelerator benchmarking When considering compute services, users benchmark measures such as price-performance, absolute performance, availability, latency, and throughput.

Benchmark 114

Benchmark Banking Analytics Big data 114

AWS Machine Learning

JULY 18, 2024

Specific accounting knowledge that is relevant to the question and the model is not familiar with, such as updated data for 2024. Lili selected Anthropic’s Claude model family for AccountantAI after reviewing industry benchmarks and conducting their own quality assessment. Data relevant to answering the customer's question.

Chatbots 135

Chatbots APIs Accountability Finance 135

AWS Machine Learning

MAY 17, 2024

What is Mixtral 8x22B Mixtral 8x22B is Mistral AI’s latest open-weights model and sets a new standard for performance and efficiency of available foundation models , as measured by Mistral AI across standard industry benchmarks. making the model available for exploring, testing, and deploying. Therefore, she sold the car for $18,248.33.

Benchmark 126

Benchmark APIs Personalization Enterprise 126

COPC

JUNE 24, 2024

The Grim Outlook: Decline in Customer Service Quality According to Forrester’s 2024 US Customer Experience Index , the overall quality of customer experience in the US has declined for the third consecutive year. This article explores these divergent findings, drawing comparisons to uncover the actual state of CX today.

Customer Experience 76

Customer Experience Multichannel Self service Telecommunications 76

COPC

OCTOBER 8, 2024

In 2024 alone, 11x more AI models were put into production than last year, showing a clear shift from experimentation to real-world application. These five pillars will help you maximize your return on investment (ROI): Quality Standards Set high benchmarks for accuracy and consistency.

Government 89

Government Healthcare Benchmark Technology 89

AWS Machine Learning

APRIL 22, 2024

Figure 1: Examples of generative AI for sustainability use cases across the value chain According to KPMG’s 2024 ESG Organization Survey , investment in ESG capabilities is another top priority for executives as organizations face increasing regulatory pressure to disclose information about ESG impacts, risks, and opportunities.

Best practices 140

Best practices Benchmark Transportation Engineering 140

AWS Machine Learning

OCTOBER 21, 2024

In this blog post, we will introduce how to use an Amazon EC2 Inf2 instance to cost-effectively deploy multiple industry-leading LLMs on AWS Inferentia2 , a purpose-built AWS AI chip, helping customers to quickly test and open up an API interface to facilitate performance benchmarking and downstream application calls at the same time.

APIs 86

APIs Benchmark Education Marketing 86

AWS Machine Learning

JULY 25, 2024

Although existing large language model (LLM) benchmarks like MT-bench evaluate model capabilities, they lack the ability to validate the application layers. Conversational AI agents also encompass multiple layers, from Retrieval Augmented Generation (RAG) to function-calling mechanisms that interact with external knowledge sources and tools.

Engineering 135

Engineering APIs Best practices Virtual Agent 135

AWS Machine Learning

SEPTEMBER 12, 2024

On Hugging Face, the Massive Text Embedding Benchmark (MTEB) is provided as a leaderboard for diverse text embedding tasks. It currently provides 129 benchmarking datasets across 8 different tasks on 113 languages. You can use the BGE embedding model to retrieve relevant documents and then use the BGE reranker to obtain final results.

APIs 135

APIs Benchmark Enterprise Construction 135

AWS Machine Learning

OCTOBER 2, 2024

Laying the groundwork: Collecting ground truth data The foundation of any successful agent is high-quality ground truth data—the accurate, real-world observations used as reference for benchmarks and evaluating the performance of a model, algorithm, or system. user id 111 Today: 09/03/2024 Certainly! Your appointment ID is XXXX.

Best practices 99

Best practices APIs Metrics Accountability 99

ChurnZero

JANUARY 8, 2024

This means many are below the industry benchmark of 0.05% of revenue. Download the full report— 2023 Customer Success Leadership Study —for a more in-depth look at the customer success budgets and benchmarks.

Benchmark 52

Benchmark SaaS Surveys Management 52

AWS Machine Learning

FEBRUARY 12, 2025

This repository is a modified version of the original How to Fine-Tune LLMs in 2024 on Amazon SageMaker. As a next step, you can explore fine-tuning your own LLM with Medusa heads on your own dataset and benchmark the results for your specific use case, using the provided GitHub repository.

Scripts 79

Scripts Metrics Engineering Accountability 79

COPC

JANUARY 9, 2024

So, we embarked on the path towards achieving COPC CX Standard certification to gain insights into industry benchmarks. Lance Gruner: Looking ahead to 2024 and beyond, delivering best-in-class service efficiently remains a key objective. A few years ago, we recognized the importance of enhancing our Global Customer Care team.

Customer Experience 74

Customer Experience Customer centricity Customer Care Best practices 74

The Petrova Experience

JANUARY 14, 2025

In 2024 alone, hospitality saw a 20% decrease in already troubling customer retention rates. Think about the impact of benchmarking performance, processes, procedures, and even product and experience design and development to customer retention. And they continue to struggle to stem the tide. There are many reasons for this.

Customer retention 40

Customer retention Feedback B2C Metrics 40

AWS Machine Learning

AUGUST 26, 2024

From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9% This involves benchmarking new models against our current selections across various metrics, running A/B tests, and gradually incorporating high-performing models into our production pipeline. The impact goes beyond just efficiency.

Sales 129

Sales Accountability Feedback Metrics 129