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Benchmarking Amazon Nova and GPT-4o models with FloTorch

AWS Machine Learning

Using its enterprise software, FloTorch conducted an extensive comparison between Amazon Nova models and OpenAIs GPT-4o models with the Comprehensive Retrieval Augmented Generation (CRAG) benchmark dataset. OpenAI launched GPT-4o in May 2024, and Amazon introduced Amazon Nova models at AWS re:Invent in December 2024.

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Top 5 Customer Service & CX Articles for Week of January 26, 2025

ShepHyken

According to Forresters Consumer Benchmark Survey, 2024, 54% of US online adults agree that loyalty programs influence what they buy, and 64% agree that programs influence where they make purchases. Most agree that loyalty programs make them feel more connected to the brand.

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Call Center FCR Benchmark 2024 Results by Industry

SQM Group

Let's explore the 2024 FCR benchmark results. Highlighting trends, challenges, and advancements.

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The World’s Best Airports for Customer Experience

CSM Magazine

The Airports Council International (ACI) World , in partnership with Amadeus, recently unveiled the 2024 ASQ Airport Experience Awards winners. The ASQ Awards are a benchmark in the aviation industry, measuring airport performance directly through feedback collected via 700,000 live surveys in 2024. What are the ASQ Awards?

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Elevate customer experience by using the Amazon Q Business custom plugin for New Relic AI

AWS Machine Learning

According to New Relic’s 2024 Observability Forecast , businesses face a median annual downtime of 77 hours from high-impact outages. The risk and impact of outages increase during peak usage periods, which vary by industry—from ecommerce sales events to financial quarter-ends or major product launches. These outages can cost up to $1.9

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TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix

CSM Magazine

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. Everest Group’s PEAK Matrix is a renowned industry benchmark that assesses service providers based on their market impact, vision, and capability. TTEC Holdings Inc., TTEC Holdings Inc.,

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Totango recognized as CS leader in G2 Winter 2024 reports

Totango

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.