AWS Machine Learning

JULY 10, 2024

red teaming) In April 2024, we announced the general availability of Guardrails for Amazon Bedrock and Model Evaluation in Amazon Bedrock to make it easier to introduce safeguards, prevent harmful content, and evaluate models against key safety and accuracy criteria. In February 2024, Amazon joined the U.S.

Government 111

Government Education Best practices APIs 111

ChurnZero

JUNE 12, 2024

Take a mid-2024 dive into these hot CS topics with ChurnZero CEO You Mon Tsang , who recently joined ESG’s Michael Harnum , and Melissa Langworthy for an in-depth discussion on how to retain and grow customers this year and beyond. The post Five essential truths for customer success leaders in mid-2024 appeared first on ChurnZero.

Benchmark 52

Benchmark SaaS Management Accountability 52

AWS Machine Learning

AUGUST 2, 2024

We also released a comprehensive study of co-training language models (LM) and graph neural networks (GNN) for large graphs with rich text features using the Microsoft Academic Graph (MAG) dataset from our KDD 2024 paper. To address this, with GraphStorm 0.3, Dataset Num. of nodes Num. of edges Num. of node/edge types Num.

APIs 100

APIs Benchmark Construction Enterprise 100

CSM Magazine

NOVEMBER 21, 2024

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. Everest Group’s PEAK Matrix is a renowned industry benchmark that assesses service providers based on their market impact, vision, and capability. TTEC Holdings Inc., TTEC Holdings Inc.,

Enterprise 52

Enterprise Benchmark Customer centricity Analytics 52

DMG Consulting

NOVEMBER 8, 2023

2024: The Year for Contact Center AI November, 2023 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into their operations. The post 2024: The Year for Contact Center AI appeared first on DMG Consulting.

Contact Center 48

Contact Center Virtual Agent Self service Benchmark 48

AWS Machine Learning

DECEMBER 3, 2024

According to New Relic’s 2024 Observability Forecast , businesses face a median annual downtime of 77 hours from high-impact outages. The risk and impact of outages increase during peak usage periods, which vary by industry—from ecommerce sales events to financial quarter-ends or major product launches. These outages can cost up to $1.9

Customer Experience 89

Customer Experience Engineering Enterprise Benchmark 89

COPC

JUNE 24, 2024

The Grim Outlook: Decline in Customer Service Quality According to Forrester’s 2024 US Customer Experience Index , the overall quality of customer experience in the US has declined for the third consecutive year. This article explores these divergent findings, drawing comparisons to uncover the actual state of CX today.

Customer Experience 76

Customer Experience Multichannel Self service Telecommunications 76

COPC

OCTOBER 8, 2024

In 2024 alone, 11x more AI models were put into production than last year, showing a clear shift from experimentation to real-world application. These five pillars will help you maximize your return on investment (ROI): Quality Standards Set high benchmarks for accuracy and consistency.

Government 89

Government Healthcare Benchmark Technology 89

AWS Machine Learning

NOVEMBER 19, 2024

Reserve your seat now Builder’s sessions CMP304-R: Fine-tune Hugging Face LLMs using Amazon SageMaker and AWS Trainium December Tuesday 3 | 2:30 PM – 3:30 PM LLMs are pre-trained on vast amounts of data and perform well across a variety of general-purpose tasks and benchmarks without further specialized training.

APIs 79

APIs Enterprise Best practices Government 79

AWS Machine Learning

JULY 15, 2024

The buffer was implemented after benchmarking the captioning model’s performance. The benchmarking revealed that the model performed optimally when processing batches of images, but underperformed when analyzing individual images. AWS enables us to scale the innovations our customers love most.

Personalization 107

Personalization Engineering Benchmark Analytics 107

AWS Machine Learning

NOVEMBER 15, 2024

The analyst may ask questions such as “Show me all wells that produced oil on June 1st 2024,” “What well produced the most oil in June 2024?”, or “Plot the monthly oil production for well XZY for 2024.” has 92% accuracy on the HumanEval code benchmark. Each question requires different treatment, with varying complexity.

APIs 104

APIs Engineering Chatbots Construction 104

AWS Machine Learning

APRIL 22, 2024

Figure 1: Examples of generative AI for sustainability use cases across the value chain According to KPMG’s 2024 ESG Organization Survey , investment in ESG capabilities is another top priority for executives as organizations face increasing regulatory pressure to disclose information about ESG impacts, risks, and opportunities.

Best practices 119

Best practices Benchmark Transportation Engineering 119

AWS Machine Learning

MAY 17, 2024

What is Mixtral 8x22B Mixtral 8x22B is Mistral AI’s latest open-weights model and sets a new standard for performance and efficiency of available foundation models , as measured by Mistral AI across standard industry benchmarks. making the model available for exploring, testing, and deploying. Therefore, she sold the car for $18,248.33.

APIs 111

APIs Benchmark Personalization Enterprise 111

AWS Machine Learning

DECEMBER 23, 2024

Proving that graphs are more accurate To substantiate the accuracy improvements of graph-enhanced RAG, Lettria conducted a series of benchmarks comparing their GraphRAG solutiona hybrid RAG using both vector and graph storeswith a baseline vector-only RAG reference. The benchmarking results The results were significant and compelling.

Benchmark 111

Benchmark Finance Construction Enterprise 111

AWS Machine Learning

SEPTEMBER 11, 2024

In March 2024, AWS announced it will offer the new NVIDIA Blackwell platform, featuring the new GB200 Grace Blackwell chip. Accelerator benchmarking When considering compute services, users benchmark measures such as price-performance, absolute performance, availability, latency, and throughput.

Benchmark 85

Benchmark Banking Analytics Big data 85

ChurnZero

JANUARY 8, 2024

This means many are below the industry benchmark of 0.05% of revenue. Download the full report— 2023 Customer Success Leadership Study —for a more in-depth look at the customer success budgets and benchmarks.

Benchmark 52

Benchmark SaaS Surveys Management 52

AWS Machine Learning

JULY 25, 2024

Although existing large language model (LLM) benchmarks like MT-bench evaluate model capabilities, they lack the ability to validate the application layers. Conversational AI agents also encompass multiple layers, from Retrieval Augmented Generation (RAG) to function-calling mechanisms that interact with external knowledge sources and tools.

APIs 115

APIs Engineering Best practices Virtual Agent 115

AWS Machine Learning

SEPTEMBER 12, 2024

On Hugging Face, the Massive Text Embedding Benchmark (MTEB) is provided as a leaderboard for diverse text embedding tasks. It currently provides 129 benchmarking datasets across 8 different tasks on 113 languages. You can use the BGE embedding model to retrieve relevant documents and then use the BGE reranker to obtain final results.

APIs 115

APIs Benchmark Enterprise Construction 115

AWS Machine Learning

OCTOBER 21, 2024

In this blog post, we will introduce how to use an Amazon EC2 Inf2 instance to cost-effectively deploy multiple industry-leading LLMs on AWS Inferentia2 , a purpose-built AWS AI chip, helping customers to quickly test and open up an API interface to facilitate performance benchmarking and downstream application calls at the same time.

APIs 72

APIs Benchmark Education Marketing 72

COPC

JANUARY 9, 2024

So, we embarked on the path towards achieving COPC CX Standard certification to gain insights into industry benchmarks. Lance Gruner: Looking ahead to 2024 and beyond, delivering best-in-class service efficiently remains a key objective. A few years ago, we recognized the importance of enhancing our Global Customer Care team.

Customer Experience 74

Customer Experience Customer centricity Customer Care Best practices 74

AWS Machine Learning

OCTOBER 2, 2024

Laying the groundwork: Collecting ground truth data The foundation of any successful agent is high-quality ground truth data—the accurate, real-world observations used as reference for benchmarks and evaluating the performance of a model, algorithm, or system. user id 111 Today: 09/03/2024 Certainly! Your appointment ID is XXXX.

Best practices 86

Best practices APIs Metrics Accountability 86

AWS Machine Learning

JANUARY 14, 2025

We refer to this approach as assertion-based benchmarking. Here is an example of a scenario and corresponding assertions for assertion-based benchmarking: Goals : User needs the weather conditions expected in Las Vegas for tomorrow, January 5, 2025. Since 2024, Raphael worked on multi-agent collaboration with LLM-based agents.

Finance 91

Finance Benchmark Enterprise Construction 91

24-7 InTouch

MARCH 6, 2024

In 2024, the fintech industry finds itself at the forefront of technological evolution, driven by the unprecedented surge in digital transactions. IntouchCX’s commitment to responsible AI aligns with the evolving standards of cybersecurity, setting a benchmark for ethical practices within the fintech industry.

Government 52

Government Benchmark Banking Accountability 52

Lumoa

FEBRUARY 14, 2024

Is your CX strategy up to the task of meeting customers’ expectations going into 2024? Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. I n the coming months, as 2024 brings new changes and trends, the CX industry is going to be shaped by the following movements.

Customer Experience 78

Customer Experience Chatbots SaaS Analytics 78

Zappix

APRIL 17, 2024

BURLINGTON, MASSACHUSETTS, UNITED STATES, April 17, 2024 / EINPresswire.com / — Zappix and GTS have launched their advanced Customer Engagement Solutions and Call Center Operational Enhancements for North American enterprises and government clients, marking a significant step forward in customer service and operational efficiency.

Government 52

Government Enterprise Call Center Interactive Voice Response 52

AWS Machine Learning

DECEMBER 10, 2024

Pixtral 12B overview Pixtral 12B represents Mistrals first VLM and demonstrates strong performance across various benchmarks, outperforming other open models and matching larger models, according to Mistral. In this post, we walk through how to discover, deploy, and use the Pixtral 12B model for a variety of real-world vision use cases.

Benchmark 85

Benchmark Sales Accountability Engineering 85

Spearline

JANUARY 16, 2023

billion by the end of 2024. Voice quality testing, like our own voice quality testing service , should enable you to benchmark your audio against objective PESQ audio quality scores. And this trend shows no signs of abating, with the global market for VoIP services estimated to reach US$ 194.5 Answer; you can’t!

voip 52

voip Benchmark Interactive Voice Response Enterprise 52

AWS Machine Learning

MARCH 15, 2024

The following quote from the GovCIO article Data Sharing and AI Top Federal Health Agency Priorities in 2024 also echoes a similar theme: “These capabilities can also support the public in an equitable way, meeting patients where they are and unlocking critical access to these services.

Healthcare 108

Healthcare Government Best practices Engineering 108

AWS Machine Learning

AUGUST 26, 2024

From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9% This involves benchmarking new models against our current selections across various metrics, running A/B tests, and gradually incorporating high-performing models into our production pipeline. The impact goes beyond just efficiency.

Sales 109

Sales Accountability Feedback Metrics 109

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Feedback 78

Feedback Consulting Consulting Enterprise 78

ClearAction

JUNE 29, 2023

Only 8% of firms are in the top 2 of 5 CXM maturity stages: will you aim for top maturity in 2024? She was first in the world to conduct a global study of B2B CX practices, and first in the world to benchmark marketing operations practices. She was Head of Corporate Quality at Applied Materials.

Journey mapping 62

Journey mapping Consulting Consulting Finance 62

TMP Direct

APRIL 22, 2021

billion by 2024. And when the scores rise to certain benchmarks, the software alerts sales teams and sends recommendations for personalized offers like rebates, discounts or other perks. It’s no surprise that the market for call-center AI technology is expected to increase from $800 million in 2019 to $2.8 The business payoff?

Call Center 52

Call Center Benchmark Interactive Voice Response Contact Center 52

ChurnZero

DECEMBER 13, 2024

Rachel Provan, the founder and CEO of Provan Success , knows more than mostso much, in fact, that we invited her to ZERO-IN 2024 to give attendees a primer on customer success psychology. CS professionals build relationships with a diverse range of people every day, so even a basic understanding of psychology goes far, Rachel says.

Benchmark 52

Benchmark B2B Personalization 52

AWS Machine Learning

OCTOBER 21, 2024

models demonstrate state-of-the-art performance on a wide range of industry benchmarks and introduce features to help you build a new generation of AI experiences. These new models provide enhanced capabilities and broader applicability across various use cases. With a focus on responsible innovation and system-level safety, the Llama 3.2

APIs 128

APIs Scripts Finance Real estate 128

CSM Magazine

JUNE 25, 2024

Rocketlane was crowned the G2 Momentum Leader in the PSA category for three consecutive quarters, in addition to securing 199 other G2 badges in the Spring 2024 report. It equips teams with trends and benchmarks across projects, which in turn helps them develop and optimize playbooks and processes.

Sales 52

Sales CRM SaaS Enterprise 52

Playvox

APRIL 4, 2023

Gartner also predicted that by 2024, this emotional effort will be the top reason customer service reps leave the service center. Agents who aren’t meeting your KPI benchmarks for how many interactions they handle in a shift might be avoiding interactions or too distracted by emotional overwhelm.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

Spearline

AUGUST 29, 2019

According to researcher Global Market Insights, the global market for AR products will surge by 80% to $165 billion by 2024. Our analytics facilitate the identification and root cause analysis of issues, and our reports allow you to benchmark the performance of your telecoms network. in 2018 to nearly 50% in 2022.

Telecommunications 56

Telecommunications B2C voip Benchmark 56