Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Enterprise 115

Enterprise Customer centricity Benchmark Upselling 115

AWS Machine Learning

NOVEMBER 19, 2024

Reserve your seat now Builder’s sessions CMP304-R: Fine-tune Hugging Face LLMs using Amazon SageMaker and AWS Trainium December Tuesday 3 | 2:30 PM – 3:30 PM LLMs are pre-trained on vast amounts of data and perform well across a variety of general-purpose tasks and benchmarks without further specialized training.

APIs 96

APIs Enterprise Best practices Government 96

AWS Machine Learning

NOVEMBER 15, 2024

The analyst may ask questions such as “Show me all wells that produced oil on June 1st 2024,” “What well produced the most oil in June 2024?”, or “Plot the monthly oil production for well XZY for 2024.” has 92% accuracy on the HumanEval code benchmark. Each question requires different treatment, with varying complexity.

APIs 117

APIs Engineering Chatbots Construction 117

3CLogic

MARCH 27, 2025

According to NASCIOs 2024 State CIO Survey, IT consolidation and centralization are top priorities for 49 state CIOs, underscoring the importance of integrated, seamless digital service management.

Government 96

Government Self service contact center solutions Contact Center 96

Comm100

JANUARY 29, 2024

Each year, Comm100 produces its annual live chat performance benchmark report that reveals exclusive and essential data points – and this year is no different. These insights offer just a glimpse into the analysis available in the full Live Chat Benchmark Report 2024. Download all the data for free in the link above.

Benchmark 52

Benchmark Wait times Personalization Customer Service 52

CSM Magazine

MARCH 26, 2025

Continuous education involves more than glancing at release announcements it includes testing beta features, benchmarking real world results, and actively sharing insights. A 2024 survey identified Spring Boot as the most adopted Java framework at 62%, with Quarkus at 15% and Micronaut at 10%.

Finance 52

Finance Benchmark Enterprise Surveys 52

AWS Machine Learning

JANUARY 28, 2025

During re:Invent 2024, we launched latency-optimized inference for foundation models (FMs) in Amazon Bedrock. Consider benchmarking your user experience to find the best latency for your use case, considering that most humans cant read faster than 225 words per minute and therefore extremely fast response can hinder user experience.

Benchmark 72

Benchmark APIs Engineering Metrics 72

AWS Machine Learning

JUNE 11, 2024

This post describes how to get started with the software development agent, gives an overview of how the agent works, and discusses its performance on public benchmarks. This is an overview of the system as of May 2024. We are grateful to the team releasing and maintaining this benchmark.

Benchmark 133

Benchmark Metrics Feedback Personalization 133

ChurnZero

MAY 2, 2024

The 2024 B2B SaaS Benchmarking Survey by SaaS Capital is the most comprehensive and up-to-date source of its kind for SaaS and customer success leaders who want to know where they stand compared to peers and competitors. To find out more about the survey, and see more research and benchmarking data, visit SaaS Capital here.

SaaS 52

SaaS Benchmark B2B Surveys 52

AWS Machine Learning

FEBRUARY 21, 2025

Challenge: Serving customers in multiple languages In Q3 2024, DXC Technology approached AWS with a critical business challenge: their global contact centers needed to serve customers in multiple languages without the exponential cost of hiring language-specific agents for the lower volume languages.

Engineering 92

Engineering Technical Support Contact Center Feedback 92

Totango

MAY 7, 2024

That way, both teams can use those outcomes as a benchmark of success throughout the customer journey. The post Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024 appeared first on Best Customer Success Blog: Articles for Enterprise Growth. This doesn’t just provide a useful shared goal.

Sales 103

Sales Upselling Metrics Accountability 103

AWS Machine Learning

MARCH 18, 2025

In this post, we show how SageMaker HyperPod, and its new features introduced at AWS re:Invent 2024 , is designed to meet the demands of modern AI workloads, offering a persistent and optimized cluster tailored for distributed training and accelerated inference at cloud scale and attractive price-performance.

Government 105

Government Healthcare Technology Finance 105

AWS Machine Learning

JULY 10, 2024

red teaming) In April 2024, we announced the general availability of Guardrails for Amazon Bedrock and Model Evaluation in Amazon Bedrock to make it easier to introduce safeguards, prevent harmful content, and evaluate models against key safety and accuracy criteria. In February 2024, Amazon joined the U.S.

Government 129

Government Education Best practices APIs 129

AWS Machine Learning

MAY 2, 2024

We published a follow-up post on January 31, 2024, and provided code examples using AWS SDKs and LangChain, showcasing a Streamlit semantic search app. A common way to select an embedding model (or any model) is to look at public benchmarks; an accepted benchmark for measuring embedding quality is the MTEB leaderboard.

Benchmark 127

Benchmark Metrics Enterprise APIs 127

AWS Machine Learning

AUGUST 2, 2024

We also released a comprehensive study of co-training language models (LM) and graph neural networks (GNN) for large graphs with rich text features using the Microsoft Academic Graph (MAG) dataset from our KDD 2024 paper. To address this, with GraphStorm 0.3, Dataset Num. of nodes Num. of edges Num. of node/edge types Num.

APIs 116

APIs Benchmark Construction Enterprise 116

24-7 InTouch

MAY 14, 2024

BOGOTÁ, COLOMBIA, MAY 14, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, won two major awards at the 2024 Customer Experience Interaction Awards presented by BPrO in Cartagena, Colombia. For more information, visit [link].

Business Process Outsourcing 59

Business Process Outsourcing Customer Experience outsourcing Benchmark 59

ChurnZero

JUNE 12, 2024

Take a mid-2024 dive into these hot CS topics with ChurnZero CEO You Mon Tsang , who recently joined ESG’s Michael Harnum , and Melissa Langworthy for an in-depth discussion on how to retain and grow customers this year and beyond. The post Five essential truths for customer success leaders in mid-2024 appeared first on ChurnZero.

Benchmark 52

Benchmark SaaS Management Accountability 52

DMG Consulting

NOVEMBER 8, 2023

2024: The Year for Contact Center AI November, 2023 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into their operations. The post 2024: The Year for Contact Center AI appeared first on DMG Consulting.

Contact Center 48

Contact Center Virtual Agent Self service Benchmark 48

AWS Machine Learning

FEBRUARY 24, 2025

The 2501 version follows previous iterations (Mistral-Small-2409 and Mistral-Small-2402) released in 2024, incorporating improvements in instruction-following and reliability.

APIs 83

APIs Enterprise Benchmark Feedback 83

AWS Machine Learning

JULY 15, 2024

The buffer was implemented after benchmarking the captioning model’s performance. The benchmarking revealed that the model performed optimally when processing batches of images, but underperformed when analyzing individual images. AWS enables us to scale the innovations our customers love most.

Personalization 121

Personalization Engineering Benchmark Analytics 121

AWS Machine Learning

APRIL 22, 2024

Figure 1: Examples of generative AI for sustainability use cases across the value chain According to KPMG’s 2024 ESG Organization Survey , investment in ESG capabilities is another top priority for executives as organizations face increasing regulatory pressure to disclose information about ESG impacts, risks, and opportunities.

Best practices 136

Best practices Benchmark Transportation Engineering 136

COPC

JUNE 24, 2024

The Grim Outlook: Decline in Customer Service Quality According to Forrester’s 2024 US Customer Experience Index , the overall quality of customer experience in the US has declined for the third consecutive year. This article explores these divergent findings, drawing comparisons to uncover the actual state of CX today.

Customer Experience 76

Customer Experience Multichannel Self service Telecommunications 76

AWS Machine Learning

MAY 17, 2024

What is Mixtral 8x22B Mixtral 8x22B is Mistral AI’s latest open-weights model and sets a new standard for performance and efficiency of available foundation models , as measured by Mistral AI across standard industry benchmarks. making the model available for exploring, testing, and deploying. Therefore, she sold the car for $18,248.33.

APIs 124

APIs Benchmark Personalization Enterprise 124

COPC

OCTOBER 8, 2024

In 2024 alone, 11x more AI models were put into production than last year, showing a clear shift from experimentation to real-world application. These five pillars will help you maximize your return on investment (ROI): Quality Standards Set high benchmarks for accuracy and consistency.

Government 89

Government Healthcare Benchmark Technology 89

AWS Machine Learning

SEPTEMBER 11, 2024

In March 2024, AWS announced it will offer the new NVIDIA Blackwell platform, featuring the new GB200 Grace Blackwell chip. Accelerator benchmarking When considering compute services, users benchmark measures such as price-performance, absolute performance, availability, latency, and throughput.

Benchmark 101

Benchmark Banking Analytics Big data 101

AWS Machine Learning

OCTOBER 21, 2024

In this blog post, we will introduce how to use an Amazon EC2 Inf2 instance to cost-effectively deploy multiple industry-leading LLMs on AWS Inferentia2 , a purpose-built AWS AI chip, helping customers to quickly test and open up an API interface to facilitate performance benchmarking and downstream application calls at the same time.

APIs 84

APIs Benchmark Education Marketing 84

AWS Machine Learning

JULY 25, 2024

Although existing large language model (LLM) benchmarks like MT-bench evaluate model capabilities, they lack the ability to validate the application layers. Conversational AI agents also encompass multiple layers, from Retrieval Augmented Generation (RAG) to function-calling mechanisms that interact with external knowledge sources and tools.

APIs 131

APIs Engineering Best practices Virtual Agent 131

AWS Machine Learning

SEPTEMBER 12, 2024

On Hugging Face, the Massive Text Embedding Benchmark (MTEB) is provided as a leaderboard for diverse text embedding tasks. It currently provides 129 benchmarking datasets across 8 different tasks on 113 languages. You can use the BGE embedding model to retrieve relevant documents and then use the BGE reranker to obtain final results.

APIs 132

APIs Benchmark Enterprise Construction 132

AWS Machine Learning

OCTOBER 2, 2024

Laying the groundwork: Collecting ground truth data The foundation of any successful agent is high-quality ground truth data—the accurate, real-world observations used as reference for benchmarks and evaluating the performance of a model, algorithm, or system. user id 111 Today: 09/03/2024 Certainly! Your appointment ID is XXXX.

Best practices 98

Best practices APIs Metrics Accountability 98

ChurnZero

JANUARY 8, 2024

This means many are below the industry benchmark of 0.05% of revenue. Download the full report— 2023 Customer Success Leadership Study —for a more in-depth look at the customer success budgets and benchmarks.

Benchmark 52

Benchmark SaaS Surveys Management 52

AWS Machine Learning

FEBRUARY 12, 2025

This repository is a modified version of the original How to Fine-Tune LLMs in 2024 on Amazon SageMaker. As a next step, you can explore fine-tuning your own LLM with Medusa heads on your own dataset and benchmark the results for your specific use case, using the provided GitHub repository.

Scripts 77

Scripts Metrics Engineering Accountability 77

COPC

JANUARY 9, 2024

So, we embarked on the path towards achieving COPC CX Standard certification to gain insights into industry benchmarks. Lance Gruner: Looking ahead to 2024 and beyond, delivering best-in-class service efficiently remains a key objective. A few years ago, we recognized the importance of enhancing our Global Customer Care team.

Customer Experience 74

Customer Experience Customer centricity Customer Care Best practices 74

The Petrova Experience

JANUARY 14, 2025

In 2024 alone, hospitality saw a 20% decrease in already troubling customer retention rates. Think about the impact of benchmarking performance, processes, procedures, and even product and experience design and development to customer retention. And they continue to struggle to stem the tide. There are many reasons for this.

Customer retention 40

Customer retention Feedback B2C Metrics 40

Calabrio

MARCH 5, 2025

As you measure, and attempt to optimize, your contact centers first call resolution rate, its crucial to keep benchmarks and industry standards in mind. However, research conducted by Freshworks in 2024 indicates that an FCR of about 70% represents a metric in the top 20%.

First call resolution 40

First call resolution Contact Center Analytics Morale 40

AWS Machine Learning

AUGUST 26, 2024

From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9% This involves benchmarking new models against our current selections across various metrics, running A/B tests, and gradually incorporating high-performing models into our production pipeline. The impact goes beyond just efficiency.

Sales 125

Sales Accountability Feedback Metrics 125

Outsource Consultants

MARCH 2, 2025

You can use industry benchmarks to estimate your staffing needs. According to IBM’s Cost of a Data Breach Report 2024 , the global average cost of a data breach in 2024 is USD 4.88 In 2024, the average cost of a data breach was $4.88 How many calls do you receive daily, weekly, or monthly?

call center solutions 67

call center solutions outsourcing Call Center Average Handle Time 67

Zappix

APRIL 17, 2024

BURLINGTON, MASSACHUSETTS, UNITED STATES, April 17, 2024 / EINPresswire.com / — Zappix and GTS have launched their advanced Customer Engagement Solutions and Call Center Operational Enhancements for North American enterprises and government clients, marking a significant step forward in customer service and operational efficiency.

Government 52

Government Enterprise Call Center Interactive Voice Response 52