COPC

JUNE 24, 2024

The Grim Outlook: Decline in Customer Service Quality According to Forrester’s 2024 US Customer Experience Index , the overall quality of customer experience in the US has declined for the third consecutive year. Regularly collect and act on customer feedback to identify pain points and areas for improvement.

Customer Experience 76

Customer Experience Multichannel Self service Telecommunications 76

AWS Machine Learning

AUGUST 26, 2024

From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9% Built on AWS with asynchronous processing, the solution incorporates multiple quality assurance measures and is continually refined through a comprehensive feedback loop, all while maintaining stringent security and privacy standards.

Sales 126

Sales Accountability Feedback Metrics 126

COPC

OCTOBER 8, 2024

In 2024 alone, 11x more AI models were put into production than last year, showing a clear shift from experimentation to real-world application. These five pillars will help you maximize your return on investment (ROI): Quality Standards Set high benchmarks for accuracy and consistency.

Government 89

Government Healthcare Benchmark Technology 89

The Petrova Experience

JANUARY 14, 2025

In 2024 alone, hospitality saw a 20% decrease in already troubling customer retention rates. Think about the impact of benchmarking performance, processes, procedures, and even product and experience design and development to customer retention. And empower teams to integrate customer feedback into strategy, design, and workflows.

Customer retention 40

Customer retention Feedback B2C Metrics 40

AWS Machine Learning

SEPTEMBER 11, 2024

In March 2024, AWS announced it will offer the new NVIDIA Blackwell platform, featuring the new GB200 Grace Blackwell chip. Accelerator benchmarking When considering compute services, users benchmark measures such as price-performance, absolute performance, availability, latency, and throughput.

Benchmark 102

Benchmark Banking Analytics Big data 102

AWS Machine Learning

OCTOBER 2, 2024

Laying the groundwork: Collecting ground truth data The foundation of any successful agent is high-quality ground truth data—the accurate, real-world observations used as reference for benchmarks and evaluating the performance of a model, algorithm, or system. user id 111 Today: 09/03/2024 Certainly! Your appointment ID is XXXX.

Best practices 98

Best practices APIs Metrics Accountability 98

AWS Machine Learning

JULY 25, 2024

Although existing large language model (LLM) benchmarks like MT-bench evaluate model capabilities, they lack the ability to validate the application layers. To further explore the best practices of building and testing conversational AI agent evaluation at scale, get started by trying Agent Evaluation and provide your feedback.

APIs 132

APIs Engineering Best practices Virtual Agent 132

AWS Machine Learning

OCTOBER 21, 2024

In this blog post, we will introduce how to use an Amazon EC2 Inf2 instance to cost-effectively deploy multiple industry-leading LLMs on AWS Inferentia2 , a purpose-built AWS AI chip, helping customers to quickly test and open up an API interface to facilitate performance benchmarking and downstream application calls at the same time.

APIs 84

APIs Benchmark Education Marketing 84

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. If you’re reading this blog post, you are probably one of them. Which Platform Fits Your Needs?

Feedback 78

Feedback Consulting Consulting Enterprise 78

Calabrio

MARCH 5, 2025

By reviewing recorded conversations and customer feedback, managers can identify areas where agents may need additional support or training to improve their FCR rates. As you measure, and attempt to optimize, your contact centers first call resolution rate, its crucial to keep benchmarks and industry standards in mind.

First call resolution 40

First call resolution Contact Center Analytics Morale 40

Lumoa

FEBRUARY 14, 2024

Is your CX strategy up to the task of meeting customers’ expectations going into 2024? Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. I n the coming months, as 2024 brings new changes and trends, the CX industry is going to be shaped by the following movements.

Customer Experience 78

Customer Experience Chatbots SaaS Analytics 78

Playvox

APRIL 4, 2023

Ticket volumes and customer feedback are way up in the last few years. How a manager gives feedback is one of the most important aspects of their communication. Most managers think they’re pretty good at it — 65% of managers in a Gallup study agreed or strongly agreed with the idea that they’re effective at delivering feedback.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

Outsource Consultants

MARCH 2, 2025

You can use industry benchmarks to estimate your staffing needs. According to IBM’s Cost of a Data Breach Report 2024 , the global average cost of a data breach in 2024 is USD 4.88 In 2024, the average cost of a data breach was $4.88 How many calls do you receive daily, weekly, or monthly?

call center solutions 67

call center solutions outsourcing Call Center Average Handle Time 67

AWS Machine Learning

NOVEMBER 16, 2023

The real-world performance and feedback are eventually used for further model improvements with full automation of the model training and deployment. Enable a data science team to manage a family of classic ML models for benchmarking statistics across multiple medical units. Once deployed, model performance is continuously monitored.

Healthcare 117

Healthcare Government Engineering APIs 117

Lumoa

JANUARY 14, 2025

Lumoa Product News for November 2024 Hey everyone! As feedback flows into the platform, we will translate it into a language of your choice. As feedback flows into the platform, we will translate it into a language of your choice. The post Product News November 2024 appeared first on Lumoa. Let’s get started!

Engineering 78

Engineering Benchmark Feedback Surveys 78

AWS Machine Learning

JANUARY 22, 2025

2024-10-{01/00:00:00--02/00:00:00}. To validate this approach, weve created a benchmark with hundreds of text queries and their corresponding expected JSON outputs. Using our benchmark, we evaluated several FMs on Amazon Bedrock, taking into account accuracy, latency, and cost.

APIs 110

APIs Benchmark Engineering Enterprise 110

AWS Machine Learning

OCTOBER 21, 2024

models demonstrate state-of-the-art performance on a wide range of industry benchmarks and introduce features to help you build a new generation of AI experiences. Give Custom Model Import a try in the Amazon Bedrock console today and send feedback to AWS re:Post for Amazon Bedrock or through your usual AWS Support contacts.

APIs 141

APIs Scripts Finance Real estate 141

AWS Machine Learning

JANUARY 14, 2025

For example, in a network of agents working on software development, a coordinator agent can manage overall planning, a programming agent can generate correct code and test cases, and a code review agent can provide constructive feedback on the generated code. We refer to this approach as assertion-based benchmarking.

Finance 110

Finance Benchmark Construction Enterprise 110

AWS Machine Learning

NOVEMBER 22, 2024

This post and the subsequent code implementation were inspired by one of the International Conference on Machine Learning (ICML) 2024 best papers on LLM debates Debating with More Persuasive LLMs Leads to More Truthful Answers. Acknowledgements The author thanks all the reviewers for their valuable feedback.

Consulting 101

Consulting Consulting APIs Calibration 101

AWS Machine Learning

DECEMBER 2, 2024

Today at AWS re:Invent 2024, we are excited to announce the new Container Caching capability in Amazon SageMaker, which significantly reduces the time required to scale generative AI models for inference. To run this benchmark, we use sub-minute metrics to detect the need for scaling. The following table summarizes our setup.

Engineering 102

Engineering APIs Benchmark Technology 102

AWS Machine Learning

DECEMBER 2, 2024

Today at AWS re:Invent 2024, we are excited to announce a new capability in Amazon SageMaker Inference that significantly reduces the time required to deploy and scale LLMs for inference using LMI: Fast Model Loader. To run this benchmark, we use sub-minute metrics to detect the need for scaling. For the LLaMa 3.1

Engineering 107

Engineering Benchmark Enterprise Technology 107