CSM Magazine

MARCH 26, 2025

Continuous education involves more than glancing at release announcements it includes testing beta features, benchmarking real world results, and actively sharing insights. A 2024 survey identified Spring Boot as the most adopted Java framework at 62%, with Quarkus at 15% and Micronaut at 10%.

Finance 52

Finance Benchmark Enterprise Surveys 52

Totango

MAY 7, 2024

That way, both teams can use those outcomes as a benchmark of success throughout the customer journey. Strategy #3: Share revenue responsibility and success metrics There’s been a major shift in the B2B space over the past few years. This doesn’t just provide a useful shared goal.

Sales 103

Sales Upselling Metrics Accountability 103

AWS Machine Learning

MAY 2, 2024

As new embedding models are released with incremental quality improvements, organizations must weigh the potential benefits against the associated costs of upgrading, considering factors like computational resources, data reprocessing, integration efforts, and projected performance gains impacting business metrics.

Benchmark 128

Benchmark Metrics Enterprise APIs 128

ChurnZero

MAY 2, 2024

The 2024 B2B SaaS Benchmarking Survey by SaaS Capital is the most comprehensive and up-to-date source of its kind for SaaS and customer success leaders who want to know where they stand compared to peers and competitors. To find out more about the survey, and see more research and benchmarking data, visit SaaS Capital here.

SaaS 52

SaaS Benchmark B2B Surveys 52

AWS Machine Learning

AUGUST 2, 2024

We also released a comprehensive study of co-training language models (LM) and graph neural networks (GNN) for large graphs with rich text features using the Microsoft Academic Graph (MAG) dataset from our KDD 2024 paper. To address this, with GraphStorm 0.3, Dataset Num. of nodes Num. of edges Num. of node/edge types Num.

APIs 117

APIs Benchmark Construction Enterprise 117

AWS Machine Learning

FEBRUARY 24, 2025

The 2501 version follows previous iterations (Mistral-Small-2409 and Mistral-Small-2402) released in 2024, incorporating improvements in instruction-following and reliability.

APIs 84

APIs Enterprise Benchmark Feedback 84

AWS Machine Learning

FEBRUARY 12, 2025

This repository is a modified version of the original How to Fine-Tune LLMs in 2024 on Amazon SageMaker. Within the repository, you can use the medusa_1_train.ipynb notebook to run all the steps in this post. We added simplified Medusa training code, adapted from the original Medusa repository.

Scripts 78

Scripts Metrics Engineering Accountability 78

AWS Machine Learning

OCTOBER 2, 2024

Laying the groundwork: Collecting ground truth data The foundation of any successful agent is high-quality ground truth data—the accurate, real-world observations used as reference for benchmarks and evaluating the performance of a model, algorithm, or system. user id 111 Today: 09/03/2024 Certainly! Your appointment ID is XXXX.

Best practices 98

Best practices APIs Metrics Accountability 98

AWS Machine Learning

APRIL 22, 2024

Figure 1: Examples of generative AI for sustainability use cases across the value chain According to KPMG’s 2024 ESG Organization Survey , investment in ESG capabilities is another top priority for executives as organizations face increasing regulatory pressure to disclose information about ESG impacts, risks, and opportunities.

Best practices 136

Best practices Benchmark Transportation Engineering 136

COPC

OCTOBER 8, 2024

In 2024 alone, 11x more AI models were put into production than last year, showing a clear shift from experimentation to real-world application. Real-time insights from sources like sales metrics, customer interactions, and digital analytics help businesses stay competitive by spotting trends early and seizing opportunities.

Government 89

Government Healthcare Benchmark Technology 89

AWS Machine Learning

MAY 17, 2024

What is Mixtral 8x22B Mixtral 8x22B is Mistral AI’s latest open-weights model and sets a new standard for performance and efficiency of available foundation models , as measured by Mistral AI across standard industry benchmarks. making the model available for exploring, testing, and deploying. Therefore, she sold the car for $18,248.33.

APIs 125

APIs Benchmark Personalization Enterprise 125

AWS Machine Learning

AUGUST 26, 2024

From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9% This involves benchmarking new models against our current selections across various metrics, running A/B tests, and gradually incorporating high-performing models into our production pipeline.

Sales 126

Sales Accountability Feedback Metrics 126

Calabrio

MARCH 5, 2025

First call resolution is far more than just a metric; it’s a direct reflection of your customer service effectiveness and significantly impacts your business’s bottom line. As you measure, and attempt to optimize, your contact centers first call resolution rate, its crucial to keep benchmarks and industry standards in mind.

First call resolution 40

First call resolution Contact Center Analytics Morale 40

AWS Machine Learning

SEPTEMBER 11, 2024

In March 2024, AWS announced it will offer the new NVIDIA Blackwell platform, featuring the new GB200 Grace Blackwell chip. Accelerator benchmarking When considering compute services, users benchmark measures such as price-performance, absolute performance, availability, latency, and throughput.

Benchmark 102

Benchmark Banking Analytics Big data 102

The Petrova Experience

JANUARY 14, 2025

In 2024 alone, hospitality saw a 20% decrease in already troubling customer retention rates. However, attrition is a metric of past performance. Attrition is the metric that confirms one or all of these scenarios occurred. And they continue to struggle to stem the tide. There are many reasons for this. This is important to note.

Customer retention 40

Customer retention Feedback B2C Metrics 40

Outsource Consultants

MARCH 2, 2025

You can use industry benchmarks to estimate your staffing needs. For instance, if you receive 1,000 calls per day, you’d need to consider factors such as average handle time, first call resolution, and customer satisfaction metrics to determine the appropriate number of agents. A data breach can cost you more than just money.

call center solutions 67

call center solutions outsourcing Call Center Average Handle Time 67

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Is your CX strategy up to the task of meeting customers’ expectations going into 2024? One CX software that works well for most companies is Lumoa.

Customer Experience 78

Customer Experience Chatbots SaaS Analytics 78

Outsource Consultants

MARCH 3, 2025

Financial services cybersecurity regulations are constantly evolving, with new requirements expected for 2024 and beyond. Measure Quality and Performance Quality assurance and performance metrics form the backbone of effective call center operations. These metrics should align with your business objectives and industry standards.

outsourcing 67

outsourcing Call Center Average Handle Time First call resolution 67

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Despite efforts to collect and analyze feedback, employees frequently struggle to pinpoint what affects these metrics. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Feedback 78

Feedback Consulting Consulting Enterprise 78

AWS Machine Learning

APRIL 8, 2024

In January 2024, Amazon SageMaker launched a new version (0.26.0) In this post, we explore the latest features introduced in this release, examine performance benchmarks, and provide a detailed guide on deploying new LLMs with LMI DLCs at high performance. of Large Model Inference (LMI) Deep Learning Containers (DLCs).

Engineering 111

Engineering Calibration APIs Enterprise 111

Playvox

APRIL 4, 2023

Gartner also predicted that by 2024, this emotional effort will be the top reason customer service reps leave the service center. Agents who aren’t meeting your KPI benchmarks for how many interactions they handle in a shift might be avoiding interactions or too distracted by emotional overwhelm.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

AWS Machine Learning

NOVEMBER 16, 2023

Enable a data science team to manage a family of classic ML models for benchmarking statistics across multiple medical units. Users from several business units were trained and onboarded to the platform, and that number is expected to grow in 2024. Another important metric is the efficiency for data science users.

Healthcare 117

Healthcare Government Engineering APIs 117

AWS Machine Learning

DECEMBER 13, 2024

With SageMaker JumpStart, you can evaluate, compare, and select foundation models (FMs) quickly based on predefined quality and responsibility metrics to perform tasks such as article summarization and image generation. RAG benchmark Compare the fine-tuned models performance against a RAG system using a pre-trained model.

Analytics 80

Analytics Management Accountability Engineering 80

AWS Machine Learning

DECEMBER 2, 2024

At re:Invent 2024, we are excited to announce new capabilities to speed up your AI inference workloads with NVIDIA accelerated computing and software offerings on Amazon SageMaker. This integration provides a powerful multilingual model that excels in reasoning benchmarks.

Enterprise 111

Enterprise Benchmark Technology APIs 111

AWS Machine Learning

JULY 18, 2024

Specific accounting knowledge that is relevant to the question and the model is not familiar with, such as updated data for 2024. Lili selected Anthropic’s Claude model family for AccountantAI after reviewing industry benchmarks and conducting their own quality assessment. Data relevant to answering the customer's question.

Chatbots 133

Chatbots APIs Accountability Finance 133

AWS Machine Learning

OCTOBER 21, 2024

models demonstrate state-of-the-art performance on a wide range of industry benchmarks and introduce features to help you build a new generation of AI experiences. These new models provide enhanced capabilities and broader applicability across various use cases. With a focus on responsible innovation and system-level safety, the Llama 3.2

APIs 141

APIs Scripts Finance Real estate 141

AWS Machine Learning

DECEMBER 2, 2024

These approaches train a single deep learning model across multiple time series in a dataset—for example, sales across a broad e-commerce catalog or observability metrics for thousands of customers. Transactions on Machine Learning Research (2024). [2] In NeurIPS Track on Datasets and Benchmarks (2021). 2] Hyndman, R.

Benchmark 84

Benchmark Telecommunications Engineering Construction 84

AWS Machine Learning

JANUARY 14, 2025

We refer to this approach as assertion-based benchmarking. Here is an example of a scenario and corresponding assertions for assertion-based benchmarking: Goals : User needs the weather conditions expected in Las Vegas for tomorrow, January 5, 2025. Since 2024, Raphael worked on multi-agent collaboration with LLM-based agents.

Finance 110

Finance Benchmark Construction Enterprise 110

AWS Machine Learning

MARCH 5, 2025

Running deterministic evaluation of generative AI assistants against use case ground truth data enables the creation of custom benchmarks. These benchmarks are essential for tracking performance drift over time and for statistically comparing multiple assistants in accomplishing the same task. See for examples.

Best practices 77

Best practices Enterprise Metrics Benchmark 77

AWS Machine Learning

NOVEMBER 22, 2024

This post and the subsequent code implementation were inspired by one of the International Conference on Machine Learning (ICML) 2024 best papers on LLM debates Debating with More Persuasive LLMs Leads to More Truthful Answers. Refer to the evaluation metrics section for accuracy definition) This continues for N(=3 in this notebook) rounds.

Consulting 101

Consulting Consulting APIs Calibration 101

AWS Machine Learning

DECEMBER 2, 2024

Today at AWS re:Invent 2024, we are excited to announce the new Container Caching capability in Amazon SageMaker, which significantly reduces the time required to scale generative AI models for inference. To run this benchmark, we use sub-minute metrics to detect the need for scaling. The following table summarizes our setup.

Engineering 102

Engineering APIs Benchmark Technology 102

AWS Machine Learning

DECEMBER 2, 2024

Today at AWS re:Invent 2024, we are excited to announce a new capability in Amazon SageMaker Inference that significantly reduces the time required to deploy and scale LLMs for inference using LMI: Fast Model Loader. To run this benchmark, we use sub-minute metrics to detect the need for scaling. For the LLaMa 3.1

Engineering 107

Engineering Benchmark Enterprise Technology 107