2024 Best practices Employee engagement Personalization 
Lumoa
APRIL 28, 2024
More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? The pressure is rising for businesses to step up their CX game.
Playvox
APRIL 4, 2023
Gallup reports that low-effort managers engaging in “quiet firing” is a big issue. Quiet firing happens when managers don’t take an active role in employee engagement, support, and development, effectively pushing employees out the door. How feedback is framed has a tremendous effect on employee engagement.
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3CLogic
APRIL 29, 2024
Enterprise leaders are well aware of this, ranking technology enablement for employees, employment of advanced analytics, and an improved experience as top priorities for 2024. Many contact center vendors want you to leverage their platform for employee engagements (such as voice, chat, email, SMS, etc.),
Aspect
DECEMBER 15, 2017
Well-integrated advanced systems such as Aspect’s OneCare and Patient Engagement can repurpose skilled staffs’ valuable time to high-value tasks (e.g., don’t lose my personal belongings. listen to me and engage me in my care. knock on the door before entering. please keep my whiteboard current and up to date.
JustCall
NOVEMBER 16, 2022
Not all employees are under one roof; thus, eLearning For Call Center Agents promotes educating employees who are working from home and inculcates learning by doing. Using focused, interactive, and game-based eLearning techniques, you can keep employees engaged regardless of role, managerial position, years of experience, or skill set.
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