COPC

JANUARY 9, 2024

The requirements for obtaining COPC certification involve thoroughly evaluating the organization’s processes and measuring performance against the COPC CX Standard’s best practices and guidelines. Lance Gruner: Looking ahead to 2024 and beyond, delivering best-in-class service efficiently remains a key objective.

Customer Experience 74

Customer Experience Customer centricity Customer Care Best practices 74

Balto

JANUARY 22, 2024

Learn What Works and Scale It Uncovering best practices is a great first step, but it doesn’t end there — you need an efficient way to scale these best practices to your entire team. 115% Increase in Compliance: Ensure regulatory compliance and build a contact center that operates seamlessly within industry standards. $3M+

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

AWS Machine Learning

NOVEMBER 22, 2023

Hear best practices for using unstructured (video, image, PDF), semi-structured (Parquet), and table-formatted (Iceberg) data for training, fine-tuning, checkpointing, and prompt engineering. You can also get behind the wheel yourself on November 30, when the track opens for the 2024 Open Racing. Reserve your seat now!

Engineering 118

Engineering Best practices APIs Government 118

3CLogic

FEBRUARY 7, 2024

Your organization can — with confidence — ensure compliance with regulatory industry standards, yet, seamlessly deliver personalized experiences to customers and employees. In other words, you can keep the data where it already resides, and only share with the AI what’s needed to answer and accurately log incoming inquiries.

Contact Center 59

Contact Center Cloud contact CRM Self service 59

Hodusoft

AUGUST 8, 2024

billion online shoppers around the world as of 2024. Important Metrics And Kpis For Inbound Call Centers In E-Commerce Firms Best Practices For Managing Inbound Calls In E-Commerce Companies What is an E-Commerce Inbound Call Center? The international industry standard of ASA is 28 seconds.

Call Center 52

Call Center call center software Abandon Call Upselling 52

AWS Machine Learning

NOVEMBER 16, 2023

These capabilities are essential for demonstrating compliance with regulatory standards and ensuring transparency and accountability in AI/ML workflows. AI/ML specification report generation for regulatory compliance AWS maintains compliance certifications for various industry standards and regulations.

Healthcare 98

Healthcare Government Engineering APIs 98

SmartKarrot

FEBRUARY 9, 2024

Sunil emphasized the importance of delivering value right from the onboarding phase, aligning with industry best practices. Customer Retention The CS framework seamlessly transitions to customer retention, where industry-standard practices like ITIL and ISO 20,000 come into play.

Best practices 10

Best practices industry standards Customer retention Accountability 10