Calabrio

MARCH 5, 2025

As you measure, and attempt to optimize, your contact centers first call resolution rate, its crucial to keep benchmarks and industry standards in mind. Research from the SQM Group finds that the average FCR across all industries is about 68%. Even better if this training is supported by sentiment analysis insights.)

First call resolution 40

First call resolution Contact Center Analytics Morale 40

AWS Machine Learning

NOVEMBER 22, 2023

Hear best practices for using unstructured (video, image, PDF), semi-structured (Parquet), and table-formatted (Iceberg) data for training, fine-tuning, checkpointing, and prompt engineering. You can also get behind the wheel yourself on November 30, when the track opens for the 2024 Open Racing. Reserve your seat now!

Engineering 135

Engineering Best practices APIs Government 135

COPC

JANUARY 9, 2024

The requirements for obtaining COPC certification involve thoroughly evaluating the organization’s processes and measuring performance against the COPC CX Standard’s best practices and guidelines. Lance Gruner: Looking ahead to 2024 and beyond, delivering best-in-class service efficiently remains a key objective.

Customer Experience 74

Customer Experience Customer centricity Customer Care Best practices 74

Globitel

JULY 27, 2024

Riyadh Saudi Arabia, 2024 Globitel KSA, a leading provider of telecom and customer experience solutions, is proud to announce the addition of three new ISO certifications to its profile. I am proud of our team for their relentless efforts in achieving and maintaining these standards, said Nael Halawa, Managing Director of Globitel KSA.

industry standards 52

industry standards Government Healthcare Education 52

Balto

JANUARY 22, 2024

Learn What Works and Scale It Uncovering best practices is a great first step, but it doesn’t end there — you need an efficient way to scale these best practices to your entire team. 115% Increase in Compliance: Ensure regulatory compliance and build a contact center that operates seamlessly within industry standards. $3M+

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

Outsource Consultants

MARCH 3, 2025

The key is finding a provider that not only meets industry standards but truly understands your business goals.” Your outsourcing partner must adhere to compliance standards such as GDPR, PCI DSS, and industry-specific regulations. These metrics should align with your business objectives and industry standards.

outsourcing 67

outsourcing Call Center Average Handle Time First call resolution 67

AWS Machine Learning

NOVEMBER 16, 2023

These capabilities are essential for demonstrating compliance with regulatory standards and ensuring transparency and accountability in AI/ML workflows. AI/ML specification report generation for regulatory compliance AWS maintains compliance certifications for various industry standards and regulations.

Healthcare 117

Healthcare Government Engineering APIs 117