ShepHyken

APRIL 28, 2024

3 Trends That Will Likely Dominate Customer Loyalty Programs In 2024 by Zsuzsa Kecsmar (Forbes) Loyalty programs are often recognized as a way to retain customers and let companies showcase their brand values. Years ago, the term “Big Data” became popular.

Customer Service 190

Customer Service Advertising B2C Big data 190

Fonolo

DECEMBER 8, 2023

We live in an era of big data, AI, and automation, and the trends that matter in CX this year begin with the abilities – and pain points – ushered in by this technology. For example, big data makes things like hyper-personalized customer service possible, but it also puts enormous stress on data security.

Contact Center 81

Contact Center Big data Chatbots Scripts 81

AWS Machine Learning

FEBRUARY 18, 2025

For this solution, AWS Glue and Apache Spark handled data transformations from these logs and other data sources to improve the chatbots accuracy and cost efficiency. AWS Glue helps you discover, prepare, and integrate your data at scale. Learn more about how AWS helps F1 on and off the track.

APIs 72

APIs Engineering Metrics Big data 72

Connect

APRIL 18, 2024

In contact centres, the technology holds the potential to turn clunky chatbots into super-agents that deliver exceptional customer experiences 24×7, boost agent productivity, and drive business success by managing frontline engagement, offloading basic tasks from agents to boost contact centre capacity and first contact resolution (FCR) rates.

Virtual Agent 92

Virtual Agent Chatbots Average Handle Time Engineering 92

AWS Machine Learning

SEPTEMBER 11, 2024

SIMD describes computers with multiple processing elements that perform the same operation on multiple data points simultaneously. SIMT describes processors that are able to operate on data vectors and arrays (as opposed to just scalars), and therefore handle big data workloads efficiently.

Benchmark 116

Benchmark Banking Analytics Big data 116

CSM Magazine

MAY 30, 2024

billion in 2024 to USD 85.07 How AI Improves Efficiency AI technologies, such as chatbots and virtual assistants, are designed to handle various customer inquiries. How AI-Driven Insights Work AI-driven analytics use the power of machine learning and big data to extract valuable insights from vast amounts of information.

Government 52

Government Analytics Education Advertising 52

JivoChat

APRIL 25, 2021

Since then, we’ve seen mobile commerce take off, personalization go mainstream, and big data evolve from a “big idea” to a basic requirement. Chatbots will take on more of a sales function. Over 60% of shoppers say they prefer self-serve tools — including chatbots — to answer simple questions. mark by 2024.

Chatbots 52

Chatbots B2B B2C Sales 52