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With customer service outsourcing, the outsourcing company can provide round-the-clock customer support, so customers who reach out at midnight or live in different time zones can still get high-quality support. From telemarketing to order completion to live chat and technicalsupport, ROI CX covers all facets of customer care.
Accurate and timely responses to technicalsupport queries are essential for maintaining service quality. However, Parametas support team faced a common challenge in the financial services industry: managing an increasing volume of email-based client requests efficiently. We need this for our end-of-day reconciliation.
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