24-7 InTouch

FEBRUARY 13, 2024

Winnipeg, MB – February 13, 2024 – IntouchCX has announced today the acquisition of Beliveo, a leading nearshore contact center and business processing outsourcer (BPO) in Mexico.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

Helpware

JANUARY 9, 2024

Vendor outsourcing is an integral strategy for global enterprises. It refers to the process of subcontracting out certain functions or processes to external service providers. The global volume of business process outsourcing reached an amazing $245.9

outsourcing 63

outsourcing Business Process Outsourcing Enterprise 63

Global Response

JANUARY 22, 2024

And it’s not just large companies: In 2023, 90% of small businesses across industries planned to outsource. The global business process outsourcing market is worth more than $260 billion. What outsourcing trends and developments are driving such significant growth? It’s basic math.

outsourcing 62

outsourcing Best practices Healthcare Business Process Outsourcing 62

Select VoiceCom Blog

JULY 11, 2024

His Journey of Excellence From Dedication to Distinction Rojel not only celebrated his victory as June’s SVC Titan but also marked his first work anniversary last Wednesday, July 10, 2024. Be Part of SVC’s Success Grow and thrive in your career in the business process outsourcing (BPO) industry.

Business Process Outsourcing 84

Business Process Outsourcing outsourcing Personalization 84

Acquire BPO

AUGUST 28, 2024

Acquire BPO, a global leader in customer experience and business process outsourcing , partnered with the third-party survey platform Pollfish to explore consumer sentiment insights and how companies can proactively map out their AI customer experience strategies to ensure positive interactions.

Chatbots 98

Chatbots Business Process Outsourcing Surveys Customer Support 98

Hodusoft

DECEMBER 26, 2024

You know it’s the abbreviation for Business Process Outsourcing. As per a study nine out of every ten respondents in 2024 prefer receiving text messages over a phone call or email. Why Every BPO Needs an Omnichannel Contact Center for Success? What comes to your mind when you hear the word “BPO”?

Contact Center 52

Contact Center Contact center software contact center solutions Chatbots 52

Acquire BPO

AUGUST 26, 2024

When asked how likely they’d consider a different brand after a frustrating experience with an AI chatbot, 70% of consumers said they’d take their business elsewhere after just one bad experience. ” Visit the 2024 AI in Customer Service Survey at Acquire BPO’s website for the complete survey results.

Business Process Outsourcing 52

Business Process Outsourcing Chatbots Transportation outsourcing 52

Acquire BPO

AUGUST 26, 2024

When asked how likely they’d consider a different brand after a frustrating experience with an AI chatbot, 70% of consumers said they’d take their business elsewhere after just one bad experience. ” Visit the 2024 AI in Customer Service Survey at Acquire BPO’s website for the complete survey results.

Surveys 52

Surveys Business Process Outsourcing Chatbots Transportation 52

Select VoiceCom Blog

NOVEMBER 29, 2023

These challenges made business process outsourcing (BPO) increasingly prominent. The strategy involves delegating specific non-core functions to third-party service providers, allowing in-house teams to focus on tasks intended for company growth, such as business development and crisis management.

outsourcing 78

outsourcing Business Process Outsourcing Government Telecommunications 78

Outsource Consultants

FEBRUARY 1, 2025

The liberalization of the Indian economy, coupled with the Y2K boom, created a perfect storm for the growth of the Business Process Outsourcing (BPO) industry. As of 2025, the country accounts for approximately 70% of the world’s outsourcing market.

outsourcing 67

outsourcing Business Process Outsourcing Call Center Average Handle Time 67

Outsource Consultants

FEBRUARY 26, 2025

The call center industry’s revenue is expected to grow by 13% in 2024, driven by expanding service capabilities. Types of Call Center Outsourcing There are three main types of call center outsourcing: Onshore: Companies partner with providers within the same country. ISO 27001, SOC 2).

outsourcing 67

outsourcing Call Center Customer Service Technical Support 67

Outsource Consultants

FEBRUARY 20, 2025

The Philippines’ e-commerce market reached US$28 billion in 2024, with projections indicating it will expand to US$40.5 Government Policies Promoting BPO Growth The Philippine government has implemented several policies to support the growth of the Business Process Outsourcing (BPO) sector, including call centers.

Call Center 67

Call Center outsourcing Government Telecommunications 67

Hodusoft

AUGUST 21, 2024

The Rise of India's BPO Industry: Key Factors Driving Success In his bestselling and multiple award-winning book “The World Is Flat,” renowned author and columnist Thomas Friedman has dedicated an entire chapter to outsourcing. billion in 2024 to USD 10.94 percent, from USD 7.19 billion by 2029.

outsourcing 52

outsourcing Contact center software Government call center software 52

JustCall

MARCH 7, 2023

Another AT&T research estimates the hybrid work model will grow to 81 percent by 2024. This modification allowed over 4 million Indian staff in software development, contact centers, and business process outsourcing to WFH. And this transition cuts across the globe.

Contact Center 52

Contact Center voip Business Process Outsourcing Telecommunications 52

ROI CX Solutions

DECEMBER 5, 2024

Top 10 call center outsource companies for 2024 If you find yourself needing the extra bandwidth, expertise, tools, and support that contact center outsourcing companies can provide, here are some tried and true options for your business to consider.

outsourcing 52

outsourcing Call Center Technical Support B2B 52