CustomerServ

DECEMBER 5, 2023

If the past few years have shown us anything, it’s that change is the only constant in the business process outsourcing (BPO) world. As we bid farewell to 2023 — a year marked by economic fluctuations, workforce scarcity, and increased automation — we can’t help but look forward to what 2024 holds.

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Outsource Consultants

FEBRUARY 26, 2025

Call center outsourcing can transform your business operations. At Outsource Consultants, we’ve seen companies thrive by leveraging external call center expertise. This post will help you determine if outsourcing is the right move for your organization. What Is Call Center Outsourcing?

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24-7 InTouch

FEBRUARY 13, 2024

Winnipeg, MB – February 13, 2024 – IntouchCX has announced today the acquisition of Beliveo, a leading nearshore contact center and business processing outsourcer (BPO) in Mexico.

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LiveVox

OCTOBER 31, 2023

Debt collection agencies and business process outsourcing (BPO) service providers have always been subject to a particularly rigorous set of compliance requirements. The unprecedented circumstances of 2023, however, have ushered in a new layer of technical and regulatory concerns.

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24-7 InTouch

MAY 14, 2024

BOGOTÁ, COLOMBIA, MAY 14, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, won two major awards at the 2024 Customer Experience Interaction Awards presented by BPrO in Cartagena, Colombia. To learn more about us, visit intouchcx.com.

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Outsource Consultants

FEBRUARY 1, 2025

In the late 1990s, economic liberalization met the Y2K tech boom, creating an ideal scenario for outsourcing. Fast forward to today: India commands nearly 70% of the global outsourcing market, with a projected BPO industry growth of 8.31% through 2029. Companies partnering with Indian call centers can achieve significant cost savings.

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Select VoiceCom Blog

JULY 11, 2024

His Journey of Excellence From Dedication to Distinction Rojel not only celebrated his victory as June’s SVC Titan but also marked his first work anniversary last Wednesday, July 10, 2024. Be Part of SVC’s Success Grow and thrive in your career in the business process outsourcing (BPO) industry.

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Acquire BPO

AUGUST 28, 2024

Acquire BPO, a global leader in customer experience and business process outsourcing , partnered with the third-party survey platform Pollfish to explore consumer sentiment insights and how companies can proactively map out their AI customer experience strategies to ensure positive interactions.

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Hodusoft

DECEMBER 26, 2024

You know it’s the abbreviation for Business Process Outsourcing. As per a study nine out of every ten respondents in 2024 prefer receiving text messages over a phone call or email. Why Every BPO Needs an Omnichannel Contact Center for Success? What comes to your mind when you hear the word “BPO”?

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ROI CX Solutions

DECEMBER 5, 2024

Minutes Table of contents Introduction When it comes to call center outsourcing, the right partner can be the difference between a frustrated customer and a loyal brand advocate. 93% of customers say theyd more than likely make repeat purchases with businesses that prioritize an excellent customer experience (CX). Read Time: 15.5

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Outsource Consultants

FEBRUARY 20, 2025

At Outsource Consultants, we’ve seen firsthand how businesses can benefit from tapping into the Philippines and Manila’s rich customer service resources. These qualities contribute significantly to the cost-effectiveness of outsourcing to Manila, which we will explore in the next section.

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Acquire BPO

AUGUST 26, 2024

When asked how likely they’d consider a different brand after a frustrating experience with an AI chatbot, 70% of consumers said they’d take their business elsewhere after just one bad experience. ” Visit the 2024 AI in Customer Service Survey at Acquire BPO’s website for the complete survey results.

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Acquire BPO

AUGUST 26, 2024

When asked how likely they’d consider a different brand after a frustrating experience with an AI chatbot, 70% of consumers said they’d take their business elsewhere after just one bad experience. ” Visit the 2024 AI in Customer Service Survey at Acquire BPO’s website for the complete survey results.

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Hodusoft

AUGUST 21, 2024

The Rise of India's BPO Industry: Key Factors Driving Success In his bestselling and multiple award-winning book “The World Is Flat,” renowned author and columnist Thomas Friedman has dedicated an entire chapter to outsourcing. Mr Friedman is not alone.

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JustCall

MARCH 7, 2023

Another AT&T research estimates the hybrid work model will grow to 81 percent by 2024. This modification allowed over 4 million Indian staff in software development, contact centers, and business process outsourcing to WFH. And this transition cuts across the globe.

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