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The Hidden Advantages of Manila Call Center Talent Pools

Outsource Consultants

The Philippines’ e-commerce market reached US$28 billion in 2024, with projections indicating it will expand to US$40.5 These advanced networks support Voice over Internet Protocol (VoIP) technology, a cornerstone of international call centers. billion by 2025, highlighting the country’s growing digital economy.

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Hybrid Work in Contact Center: How to Get Started, Pros & Cons, and Infrastructure Strategies

JustCall

Another AT&T research estimates the hybrid work model will grow to 81 percent by 2024. This modification allowed over 4 million Indian staff in software development, contact centers, and business process outsourcing to WFH. And this transition cuts across the globe.

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The Rise of India’s BPO Industry: Key Factors Driving Success

Hodusoft

The Rise of India's BPO Industry: Key Factors Driving Success In his bestselling and multiple award-winning book “The World Is Flat,” renowned author and columnist Thomas Friedman has dedicated an entire chapter to outsourcing. billion in 2024 to USD 10.94 percent, from USD 7.19 billion by 2029.