NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Hodusoft

DECEMBER 11, 2024

Increase in Customer Retention Can CX enhance customer retention? As per a study by Zendesk, three out of every five business leaders agree that customer service improves customer retention. As per another study organizations that improve CX see a 42 percent increase in customer retention.

Personalization 52

Personalization Contact center software Metrics Customer retention 52

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” The post Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 appeared first on Hodusoft.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

Hodusoft

SEPTEMBER 4, 2024

At HoduSoft, we know the importance of call centers in the e-commerce sector. Our e-commerce call center software is specially engineered for e-commerce companies. Challenges E-commerce Companies Face Types of Services E-commerce Call Centers Provide How to Increase E-commerce Sales Using a Call Center Solution?

call center solutions 52

call center solutions Call Center Sales call center software 52

Hodusoft

AUGUST 8, 2024

billion online shoppers around the world as of 2024. Inbound call centers are indispensable for e-commerce companies! At HoduSoft, we helped some reputed e-commerce companies transform the way they delivered customer service through our inbound call center software. As per a recent stat , there are 2.71

Call Center 52

Call Center call center software Abandon Call Upselling 52

aircall

AUGUST 4, 2021

billion through 2024. We provide you with cloud-based call center software that can help workers improve customer experiences, even while working remotely. This includes call monitoring to boost quality assurance and a live feed feature that helps optimize support reps’ productivity.

Employee engagement 108

Employee engagement Morale call center software Consulting 108