CCNG

FEBRUARY 28, 2024

What are some of the hybrid workforce best practices you should consider adopting for 2024? Four Hybrid Work Best Practices for 2024 Like any other organizational policy or procedure, your hybrid workforce’s best practices should constantly evolve. So, how do you make hybrid work a practical option for your employees in the long term?

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Best practices CCNG Surveys Technology 195

CCNG

SEPTEMBER 18, 2024

A recent report by Forrester presents a stark reality: in 2024, US consumer experience ratings in service industries have hit a nine-year low, largely due to declining service quality. Emphasizing continuous feedback and improvement through regular audits, consistent standards, and transparent reporting is essential.

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CCNG

JANUARY 15, 2025

As we enter the final month of 2024, its time to face a tough truth: the playbook that got us here wont get us where were going. For decades, organizations have clung to the comfort of best practices, those tried-and-true methods that promise safe results. But lets be real.

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Best practices Engineering Technology Personalization 195

CCNG

JULY 10, 2024

In this article, we’ll explore five pivotal technical trends poised to revolutionize contact centers in 2024: the GenAI self-service revolution, the emergence of the contact center agent as a talent, the game-changing Agent Copilot, the empowering Supervisor Copilot, and the engaging power of gamification.

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Contact Center Gamification Brand ambassadors CCNG 195

CCNG

AUGUST 28, 2024

Contact Center Automation Trends 2024 As we progress into 2024, several trends are poised to shape the landscape of contact center automation, reflecting the integration of advanced technologies, evolving customer interactions, and the growing demand for seamless service.

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Contact Center Interactive Voice Response Customer Experience CCNG 195

CCNG

SEPTEMBER 4, 2024

Connecting the Dots A March 2024 burnout survey by MyPerfectResume provides data that demonstrates a vivid connect-the-dots illustration. CCNG would like to thank our contact center colleagues for sharing these insights. Note the italics which highlight the thoughts/emotions/behavior/physical connections.

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CCNG Surveys Contact Center Management 195

CCNG

MARCH 13, 2024

Just like that 2024 is upon us and while looking back at 2023 can help us understand what to expect with CX in the new year, it can also hinder our thinking. Outsourcing will provide that much-needed relief in 2024 for organizations looking to think differently.

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