2024 CCNG Feedback 
CCNG
JULY 10, 2024
In this article, we’ll explore five pivotal technical trends poised to revolutionize contact centers in 2024: the GenAI self-service revolution, the emergence of the contact center agent as a talent, the game-changing Agent Copilot, the empowering Supervisor Copilot, and the engaging power of gamification.
CCNG
AUGUST 28, 2024
Embrace Feedback and Continuous Improvement: Gather feedback from customers and agents to identify areas of success and areas for improvement. For the past several years Patrick has been an active CCNG member offering insights and perspectives to the benefit of his peers.
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CCNG
MARCH 13, 2024
Just like that 2024 is upon us and while looking back at 2023 can help us understand what to expect with CX in the new year, it can also hinder our thinking. Continuous Improvement: Adopt an iterative approach to enhancement, constantly seeking feedback and making incremental improvements.
CCNG
FEBRUARY 28, 2024
What are some of the hybrid workforce best practices you should consider adopting for 2024? Four Hybrid Work Best Practices for 2024 Like any other organizational policy or procedure, your hybrid workforce’s best practices should constantly evolve. So, how do you make hybrid work a practical option for your employees in the long term?
CCNG
FEBRUARY 28, 2024
What are some of the hybrid workforce best practices you should consider adopting for 2024? Four Hybrid Work Best Practices for 2024 Like any other organizational policy or procedure, your hybrid workforce’s best practices should constantly evolve. So, how do you make hybrid work a practical option for your employees in the long term?
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