Connect

OCTOBER 8, 2024

By Craig Smith , CX Automation Manager The adoption of artificial intelligence (AI) across the contact centre is rapidly accelerating, with a survey from unified communications & collaboration research firm Metrigy highlighting that over 70% of contact centre operators increased spending on AI in 2023 and 2024.

Virtual Agent 86

Virtual Agent Chatbots Average Handle Time Consulting 86

NobelBiz

MARCH 11, 2025

billion in 2024 and is projected to grow at a CAGR of 23.8% Chatbots These AI-powered virtual agents handle simple interactions, answering FAQs or performing tasks like scheduling appointments. They’re ideal for common questions, freeing up human agents to handle more complex issues. from 2025 to 2030.-

Call Center 52

Call Center Chatbots Complaint resolution Consulting 52

Connect

APRIL 18, 2024

Amid this hype, Chief Technology Officers (CTOs) feel pressure to invest in Gen AI in some form, with a BCG survey of over 1,400+ C-suite executives revealing that 89% rank AI and Gen AI as a top-three tech priority for 2024. However, Gen AI is not a plug-and-play solution.

Virtual Agent 87

Virtual Agent Chatbots Average Handle Time Engineering 87

3CLogic

FEBRUARY 7, 2024

Native integration of cloud contact center capabilities with your CRM or service management platform streamlines operations by providing agents with all the information they need through a single offering and solution, reducing issue resolution times and improving personalized customer experiences.

Contact Center 59

Contact Center Cloud contact CRM Self service 59