2024 Cloud contact Virtual Agent 
Connect
OCTOBER 8, 2024
By Craig Smith , CX Automation Manager The adoption of artificial intelligence (AI) across the contact centre is rapidly accelerating, with a survey from unified communications & collaboration research firm Metrigy highlighting that over 70% of contact centre operators increased spending on AI in 2023 and 2024.
Connect
APRIL 18, 2024
Amid this hype, Chief Technology Officers (CTOs) feel pressure to invest in Gen AI in some form, with a BCG survey of over 1,400+ C-suite executives revealing that 89% rank AI and Gen AI as a top-three tech priority for 2024. However, Gen AI is not a plug-and-play solution.
3CLogic
FEBRUARY 7, 2024
Native integration of cloud contact center capabilities with your CRM or service management platform streamlines operations by providing agents with all the information they need through a single offering and solution, reducing issue resolution times and improving personalized customer experiences.
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