CCNG

JULY 10, 2024

In this article, we’ll explore five pivotal technical trends poised to revolutionize contact centers in 2024: the GenAI self-service revolution, the emergence of the contact center agent as a talent, the game-changing Agent Copilot, the empowering Supervisor Copilot, and the engaging power of gamification.

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Contact Center Gamification Brand ambassadors CCNG 195

Amplifai Coaching Category

MARCH 5, 2024

Discover the best call center gamification software for 2024. Boost agent engagement, performance, and customer satisfaction with our expert guide.

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Amplifai Coaching Category

JULY 22, 2024

25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.

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Gamification 52

CSM Magazine

SEPTEMBER 21, 2023

The time is flying too fast and if you are planning to launch your own project in 2024, it’s already a good moment to start considering different ideas. What are the most promising ideas in 2024? Moreover, we highly recommend you add various gamification features like leadership boards, bonuses, secret lessons, etc.

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Gamification Coaching Education Consulting 59

DMG Consulting

AUGUST 13, 2024

Bringing Shrinkage Under Control August 2024 Shrinkage measures the percentage of time agents who are scheduled to handle a forecasted activity are unavailable to perform this task. breaks, lunches, paid time-off (PTO), holidays, training, team meetings, individual coaching sessions, etc.), unplanned events (e.g.,

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Gamification Contact Center Coaching Service level 48

DMG Consulting

FEBRUARY 20, 2025

In December 2024, DMG issued a worldwide survey through our network of media partners designed for enterprise, customer experience (CX), contact center, and IT executives. Automated post-interaction summarization came in eighth, gamification/coaching/ eLearning was in ninth, and reporting was in tenth place with 21.6%, 20.0%, and 19.2%

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Contact Center Technology Interactive Voice Response Surveys 62

JustCall

NOVEMBER 16, 2022

billion between 2020 and 2024. Using an eLearning strategy can interactively guide consultants through all kinds of basic queries, testing them through gamification, and tracking their progress. Mobile learning is an important part of eLearning for call center employees which is forecasted to reach $80.1 billion globally by 2027.

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Call Center Consulting Consulting Education 52