Call Design

MAY 15, 2024

SYDNEY, Australia, 16 May, 2024: Call Design, a leading provider of workforce optimisation solutions, has announced a new strategic partnership with ProHance, an enterprise-grade operations enablement and analytics platform that provides insights for smarter decisions in complex, distributed and hybrid workforces.

Enterprise 60

Enterprise Analytics Employee engagement Consulting 60

Call Design

MAY 15, 2024

SYDNEY, Australia, 16 May, 2024: Call Design, a leading provider of workforce optimisation solutions, has announced a new strategic partnership with ProHance, an enterprise-grade operations enablement and analytics platform that provides insights for smarter decisions in complex, distributed and hybrid workforces.

Enterprise 60

Enterprise Analytics Employee engagement Consulting 60

CSM Magazine

SEPTEMBER 12, 2024

Jim Fleming, WFM Solutions Consultant at Sabio Group, looks at the benefits. A good WFM solution will automate compliance, ensuring that employees don’t exceed allowed work hours, meet required break times, and comply with wage regulations. About the Author Jim Fleming is the WFM Solutions Consultant at Sabio Group.

Management 52

Management Consulting Consulting Government 52

DMG Consulting

APRIL 8, 2024

Workforce management (WFM) solutions remain essential contact center productivity tools, but today they are as important for improving the customer experience (CX), and the newest generation of applications also help to boost employee engagement. These solutions were identified by 37.5 These solutions were identified by 37.5

Self service 48

Self service Agent Empowerment Contact Center Gamification 48

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. You will need to reach out for a consultation first. Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants.

Feedback 78

Feedback Consulting Consulting Enterprise 78

Horizon CX

APRIL 1, 2024

Employee engagement: Employees are empowered to deliver a positive customer experience. There are several CX maturity models available, and many CX consultancies offer CX maturity assessments. Voice of the customer (VOC) program: The organization has a systematic process for collecting and analyzing customer feedback.

Journey mapping 52

Journey mapping Customer centricity Customer retention Feedback 52

JustCall

NOVEMBER 16, 2022

Highly interactive, consulting-based, and highly regarded eLearning call center training helps you fill the gaps created by these difficult times. Not all employees are under one roof; thus, eLearning For Call Center Agents promotes educating employees who are working from home and inculcates learning by doing.

Call Center 52

Call Center Consulting Consulting Education 52

aircall

AUGUST 4, 2021

A recent survey conducted by global consulting firm PwC found that most executives and employees expect the hybrid workforce to become more widespread in the second quarter of 2021. Companies planning to embrace the hybrid workforce will have to consider more than just office space and the employee experience.

Employee engagement 108

Employee engagement Morale call center software Consulting 108