2024 Consulting Technical Support 
Totango
JANUARY 22, 2024
We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.
Outsource Consultants
OCTOBER 28, 2024
But here’s the kicker: Kenya isn’t just another outsourcing destination; it’s poised to become a real powerhouse in the BPO world ( which we predicted at the start of 2024 ). Contact us for a tailored consultation on outsourcing to Kenya. At Outsource Consultants, we take an unbiased approach. Ready to explore your options?
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Outsource Consultants
FEBRUARY 26, 2025
At Outsource Consultants, we’ve seen companies thrive by leveraging external call center expertise. The call center industry’s revenue is expected to grow by 13% in 2024, driven by expanding service capabilities. Technical support: Assisting customers with product or service-related issues. ISO 27001, SOC 2).
DMG Consulting
DECEMBER 4, 2023
2024 is going to be the year of AI and automation for the CX world. When it comes to contact centers (sales, marketing, service, collections, HR, technical support, etc.), We at DMG Consulting appreciate and thank you for being part of our community. Take our quick 2-minute survey and let us know!
Acquire BPO
AUGUST 26, 2024
The 2024 AI in Customer Service Survey was conducted for Acquire BPO by the third-party survey platform Pollfish to explore consumer sentiment insights and how companies can proactively map out their AI customer experience strategies. ” Visit the 2024 AI in Customer Service Survey at Acquire BPO’s website for the complete survey results.
Acquire BPO
AUGUST 26, 2024
The 2024 AI in Customer Service Survey was conducted for Acquire BPO by the third-party survey platform Pollfish to explore consumer sentiment insights and how companies can proactively map out their AI customer experience strategies. .” We are recognized by clients as safe, flexible and innovative.
DMG Consulting
JUNE 3, 2024
2024 will be the year of AI and automation for the CX world. When it comes to contact centers (sales, marketing, service, collections, HR, help desk, technical support, etc.), these capabilities will complement and support, not replace, employees, enabling companies to more easily scale their operations.
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