Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.

Enterprise 97

Enterprise SaaS Engineering Technical Support 97

Outsource Consultants

OCTOBER 28, 2024

But here’s the kicker: Kenya isn’t just another outsourcing destination; it’s poised to become a real powerhouse in the BPO world ( which we predicted at the start of 2024 ). Contact us for a tailored consultation on outsourcing to Kenya. At Outsource Consultants, we take an unbiased approach. Ready to explore your options?

outsourcing 67

outsourcing Call Center Government Outbound sales 67

DMG Consulting

DECEMBER 4, 2023

2024 is going to be the year of AI and automation for the CX world. When it comes to contact centers (sales, marketing, service, collections, HR, technical support, etc.), We at DMG Consulting appreciate and thank you for being part of our community. Take our quick 2-minute survey and let us know!

Customer Experience 48

Customer Experience Self service Enterprise Contact Center 48

Acquire BPO

AUGUST 26, 2024

The 2024 AI in Customer Service Survey was conducted for Acquire BPO by the third-party survey platform Pollfish to explore consumer sentiment insights and how companies can proactively map out their AI customer experience strategies. ” Visit the 2024 AI in Customer Service Survey at Acquire BPO’s website for the complete survey results.

Business Process Outsourcing 52

Business Process Outsourcing Chatbots Transportation outsourcing 52

Acquire BPO

AUGUST 26, 2024

The 2024 AI in Customer Service Survey was conducted for Acquire BPO by the third-party survey platform Pollfish to explore consumer sentiment insights and how companies can proactively map out their AI customer experience strategies. .” We are recognized by clients as safe, flexible and innovative.

Surveys 52

Surveys Business Process Outsourcing Chatbots Transportation 52

DMG Consulting

JUNE 3, 2024

2024 will be the year of AI and automation for the CX world. When it comes to contact centers (sales, marketing, service, collections, HR, help desk, technical support, etc.), these capabilities will complement and support, not replace, employees, enabling companies to more easily scale their operations.

Self service 48

Self service Contact Center Enterprise Technical Support 48

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? You will need to reach out for a consultation first.

Feedback 78

Feedback Consulting Consulting Enterprise 78