2024 Consulting Upselling 
ChurnZero
MARCH 14, 2025
According to the 2024 Customer Success Leadership Study , the number of customer success teams under the CRO jumped from 24% in 2023 to 33% in 2024. 2: Dont lose sight of value realization metrics and the importance of a consultative approach as leading indicators of revenue goals.
Totango
MAY 7, 2024
If CS doesn’t have commercial conversations with healthy customers, they’re not setting Sales up to re-enter the conversation and potentially upsell. That way, both are incentivized to drive revenue through upgrades and expansions and optimize cross-sell and upsell motions. Use your words Talk to each other!
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Interaction Metrics
JANUARY 7, 2025
Looking back on 2024, one question stands out in the world of customer experience (CX): How do companies get to the bottom of their customers journeysand then use that knowledge to spark bottom-line success? Fixing these friction points leads to fewer cancellations, happier customers, and a smoother path to upselling additional features.
ChurnZero
JANUARY 25, 2024
How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.
ChurnZero
JUNE 28, 2024
In early 2024, ChurnZero and SuccessCOACHING launched a confidential survey asking customer success managers (CSMs) to give in-depth insights on their roles and how they feel supported on a daily basis. You can view the 2024 CSM Confidential Report and its findings here. 1: Equip your CSMs to sell. I didn’t have a very good experience.
ChurnZero
MARCH 14, 2025
According to the 2024 Customer Success Leadership Study , the number of customer success teams under the CRO jumped from 24% in 2023 to 33% in 2024. 2: Dont lose sight of value realization metrics and the importance of a consultative approach as leading indicators of revenue goals.
Totango
APRIL 4, 2024
“What’s your company’s most important business outcome in 2024?” I recently hosted a webinar with four leaders from our team to learn how they work together to bolster retention, expansion, and upsells as a truly unified CS and sales front. Would everyone have the same goal, or would it vary from team to team?
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