Remove 2024 Remove contact center solutions Remove Schedule adherence
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Top 5 NICE Workforce Management Competitors and Alternatives

Calabrio

In a 2024 G2 report based on input from real users, NICE WFMs Ease of Setup score was the lowest among leading contact center workforce software providers. It provides tools for forecasting, scheduling, performance management, and workforce engagement, catering in particular to the needs of larger enterprise contact centers.

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Top 5 Verint Workforce Management Competitors and Alternatives

Calabrio

In the 2024 G2 Grid Report for Contact Center Workforce products , Verint users ranked the platforms quality of support among the lowest of any market leaders. Aspect Workforce emphasizes automation and efficiency, with tools for automated scheduling, adherence monitoring, and performance tracking.