Remove 2024 Remove contact center workforce Remove Employee engagement
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Top 5 NICE Workforce Management Competitors and Alternatives

Calabrio

In a 2024 G2 report based on input from real users, NICE WFMs Ease of Setup score was the lowest among leading contact center workforce software providers. In 2023, Genesys began offering the standalone Genesys Cloud EX solution focused on employee engagement. And the reports are not flexible.

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Top 5 Verint Workforce Management Competitors and Alternatives

Calabrio

In the 2024 G2 Grid Report for Contact Center Workforce products , Verint users ranked the platforms quality of support among the lowest of any market leaders. Below, well cover these prominent Verint competitors: Calabrio ONE Aspect Workforce (Formerly Alvaria) NICE Talkdesk Genesys 1.