Remove 2024 Remove contact center workforce Remove Service level
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Top 5 NICE Workforce Management Competitors and Alternatives

Calabrio

In a 2024 G2 report based on input from real users, NICE WFMs Ease of Setup score was the lowest among leading contact center workforce software providers. These capabilities are designed to optimize staffing levels, minimize overstaffing or understaffing, and ensure service level targets are met.

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Contact Center Forecasting Guide: Methods, Tips, and Tools for 2025

Calabrio

The answer lies in its direct impact on several key aspects of your call center’s productivity and performance and, ultimately, your customer experience. Improve service levels SLAs are critical for measuring and maintaining service quality. But why is getting that prediction right so crucial?