2024 Contact Center Technical Support 
VirtualPBX
JANUARY 8, 2025
2024 was an especially momentous year at VirtualPBX. We loved serving you in 2024 and are eager to help you build even better business connections in 2025. We kicked off 2024 with the launch of our new product, AirDial POTS Replacement in January and have seen impressive results. To them we extend our most sincere gratitude.
24-7 InTouch
OCTOBER 28, 2024
Winnipeg, MB – October 28, 2024 – IntouchCX, a global leader in contact center and technology solutions, has been recognized as a Major Contender in Everest Group’s Customer Experience Management (CXM) Americas PEAK Matrix® Assessment 2024.
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AWS Machine Learning
FEBRUARY 21, 2025
Through collaboration between AWS and DXC Technology, weve developed a scalable voice-to-voice (V2V) translation prototype that transforms how contact centers handle multi-lingual customer interactions. Theres no waiting in silence, which is even more important in non-face-to-face conversations (such as contact center interactions).
CCNG
SEPTEMBER 25, 2024
The Future of AI in Customer Experience: Current Trends Many trends for 2024 aren’t new, but they’re picking up momentum as more and more companies adopt AI. #1. AI-Based Customer Service Training In the contact center space, turnover is high, and job satisfaction is low , which can negatively impact customer interactions.
Outsource Consultants
OCTOBER 28, 2024
Whether you’re looking for call centers in Nairobi or exploring options across the country, Kenya’s BPO landscape is becoming a strong contender for companies looking to elevate their customer service. Let’s break down why Kenya could be the secret ingredient to transforming your call center strategy.
Outsource Consultants
FEBRUARY 26, 2025
The call center industry’s revenue is expected to grow by 13% in 2024, driven by expanding service capabilities. Types of Call Center Outsourcing There are three main types of call center outsourcing: Onshore: Companies partner with providers within the same country. ISO 27001, SOC 2).
DMG Consulting
DECEMBER 4, 2023
2024 is going to be the year of AI and automation for the CX world. When it comes to contact centers (sales, marketing, service, collections, HR, technical support, etc.), But these are just some of the obvious ways in which AI and automation should be applied in your contact center.
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