VirtualPBX

JUNE 19, 2024

Just 60 days following the launch of our new contact center product, VirtualPBX Contact Center has been selected by Customer magazine as a Contact Center Technology Award recipient for 2024. Don’t see your CRM? As always, VirtualPBX appreciates the high industry standard set forth by media voices like Customer Magazine.

Contact Center 105

Contact Center Technology CRM industry standards 105

VirtualPBX

JUNE 19, 2024

Just 60 days following the launch of our new contact center product, VirtualPBX Contact Center has been selected by Customer magazine as a Contact Center Technology Award recipient for 2024. Don’t see your CRM? As always, VirtualPBX appreciates the high industry standard set forth by media voices like Customer Magazine.

Contact Center 59

Contact Center Technology CRM industry standards 59

NobelBiz

APRIL 8, 2024

It is with great pride that we announce that NobelBiz OMNI+ has been honored with the prestigious 2024 CUSTOMER Product of the Year Award, presented by TMC. The CUSTOMER Magazine Product of the Year Award is reserved for innovations that significantly advance the call center, CRM, and teleservices industries.

industry standards 52

industry standards Contact Center CRM Call Center 52

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” The event provides HoduSoft with the opportunity to connect with industry professionals and discuss how their solutions can transform organizations.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

Calltools

APRIL 3, 2024

Take some time to learn about the contact center trends for 2024 that will put your team on the path to success. Compliance Standards Complying with industry standards helps ensure you serve customers well and protect their information. Compliance standards can differ by industry, though.

Contact Center 52

Contact Center Interactive Voice Response Agent Empowerment Self service 52

Calabrio

MARCH 5, 2025

As you measure, and attempt to optimize, your contact centers first call resolution rate, its crucial to keep benchmarks and industry standards in mind. Research from the SQM Group finds that the average FCR across all industries is about 68%.

First call resolution 40

First call resolution Contact Center Analytics Morale 40

Outsource Consultants

MARCH 3, 2025

The key is finding a provider that not only meets industry standards but truly understands your business goals.” Your outsourcing partner must adhere to compliance standards such as GDPR, PCI DSS, and industry-specific regulations. This includes CRM software, call routing systems, and analytics tools.

outsourcing 67

outsourcing Call Center Average Handle Time First call resolution 67