Hodusoft

MAY 29, 2024

It offers advisory services, research, and user reviews over 300 market categories, which include medical, CRM, HR, construction, business intelligence, and marketing automation, and, of course, call and contact center software solutions. The company included HoduCC in its coveted 2024 Shortlist for Auto Dialer.

Interactive Voice Response 52

Interactive Voice Response Contact center software CRM Contact Center 52

JustCall

MAY 14, 2024

You don’t need to keep switching to your CRM tab to see contact info. Advanced features like on-screen scripts and AI prompts give reps more selling confidence, which means pitches land better and closing deals becomes easier. Integration features: JustCall integrates with 100+ tools, including a host of CRMs. It all adds up.

Sales 52

Sales CRM Analytics Scripts 52

Outsource Consultants

FEBRUARY 26, 2025

The call center industry’s revenue is expected to grow by 13% in 2024, driven by expanding service capabilities. These technologies include AI-powered chatbots, advanced CRM systems, and predictive analytics tools. In 2024, the global average cost of a data breach reached $4.88 ISO 27001, SOC 2).

outsourcing 67

outsourcing Call Center Customer Service Technical Support 67

JustCall

SEPTEMBER 3, 2024

Talk to Sales Flexing through the challenges: 6 hurdles fitness businesses face in 2024 If the pandemic taught us anything, it was that physical and mental health remains a priority for millions of people across the globe. AI notetakers automatically sync information to your CRM by summarizing calls and providing actionable insights.

CRM 52

CRM Interactive Voice Response Sales Scripts 52

Calltools

MAY 31, 2023

The 2024 elections cycle is almost here, and that means presidential, gubernatorial, state, and local office nominees are poised to start pressing those buttons — if they haven’t already — on the telephone. Deep canvassing requires a more personalized script to reach constituents. Branching scripts are perfect for this.

Scripts 52

Scripts Banking CRM Personalization 52

Hodusoft

MAY 10, 2024

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. Improved Productivity Virtual call center software includes features like automatic call distribution, call routing, and integration with customer relationship management (CRM) systems.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

JivoChat

MARCH 15, 2021

Image : JivoChat’s agent dashboard where conversations from multiple different channels flow into a centralized portal where chats can be transferred between agents, or linked to a CRM. Sync interactions with your CRM. Omnichannel vs. Multichannel Customer Service. Deliver real-time support.

Customer Service 52

Customer Service Multichannel CRM Upselling 52

JivoChat

APRIL 23, 2023

Chatbot Statistics Check out some statistics that show chatbot relevance in the digital world: The chatbot global market is expected to reach $944million by 2024 ( Click Z Chatbots are expected to save 2.5 The chatbot had built-in scripts which enabled it to answer questions about a specific subject. PSFK How Does a Chatbot Work?

Chatbots 75

Chatbots B2C Self service B2B 75

JustCall

APRIL 9, 2024

Features to look out for in a VoIP dialer Here are six key features you should prioritize in a 2024 VoIP dialer: Advanced auto dialing: Automate the dialing process with features like auto dialing, predictive dialing, and progressive dialing. Extensive integrations with business tools and CRMs. On-screen scripts for live calls.

voip 40

voip Sales Scripts CRM 40

Hodusoft

AUGUST 4, 2021

As per Gartner 30% of organizations will shift their on-premise contact center operations to remote by 2024. CRM integration. Make your existing CRM more powerful with the latest features and seamless integration with HoduCC. This would cause a 60% increase in customer service agents working from home. .

Technology 98

Technology Contact center software Interactive Voice Response Contact Center 98