NobelBiz

FEBRUARY 13, 2024

In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration? Purpose: It allows businesses to merge CRM data and functionalities with their call center software.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

ROI CX Solutions

APRIL 22, 2025

AI support significantly improves customer satisfaction by capturing all interactions, improving service levels and showing your audience that you take their concerns seriously. This empowers the bots to appropriately assist agents without the time normally required to learn the nuances of your business or call goals.

Contact Center 52

Contact Center Interactive Voice Response Call Center Coaching 52

Calabrio

FEBRUARY 25, 2025

In a 2024 G2 report based on input from real users, NICE WFMs Ease of Setup score was the lowest among leading contact center workforce software providers. In the 2024 G2 Grid Report for Contact Center Workforce products , NICE WFM users ranked the platforms quality of support, along with Verint WFM , among the lowest of any market leaders.

Management 52

Management contact center workforce Schedule adherence Contact Center 52

Cincom

JANUARY 30, 2025

This statistic was published in HubSpots 2024 Annual State of Service Trends Report. It easily integrates data from various sources such as CRM systems, ERP tools, underwriting tools, claims management software, and communication records to create a customer profile.

Personalization 40

Personalization CRM Analytics Chatbots 40

CSM Magazine

SEPTEMBER 12, 2024

This has become a significant focus with recent changes to laws in European countries – more recently in Spain with the Customer Service Law coming into effect in 2024, and the new UK government ‘delivering a new deal for working people,’ with reforms planned under the Employee Rights Bill.

Management 52

Management Consulting Consulting Government 52

Outsource Consultants

MARCH 3, 2025

Financial services cybersecurity regulations are constantly evolving, with new requirements expected for 2024 and beyond. This includes CRM software, call routing systems, and analytics tools. This data is essential for maintaining context in customer interactions and preserving the quality of service during the transition.

outsourcing 67

outsourcing Call Center Average Handle Time First call resolution 67

JustCall

APRIL 5, 2022

While the technology was already prevalent at the consumer level (e.g. Did you know the VoIP services market is expected to be valued at $194.5 billion by 2024? Let’s say a contact detail is already saved in your CRM and your VoIP phone is connected with that CRM. Business Voicemail. Don’t get rid of all landlines.

voip 52

voip Interactive Voice Response CRM Wireless 52