Beyond Philosophy

JANUARY 4, 2024

So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. From a business perspective, the same concept applies to Customer Experiences. NICE Systems, Inc., and Fred Reichheld.

Customer centricity 243

Customer centricity Morale Finance Education 243

ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Centric means aligned : customers’ well-being is the center of every decision).

Customer centricity 62

Customer centricity Chief Customer Officer Metrics Enterprise 62

ChurnZero

JANUARY 4, 2024

.” How will customer success teams evolve and adapt to meet those expectations, and what challenges will they encounter? Expanded roles and responsibilities: how will customer success evolve in 2024? Specialization, fractional hiring and more: how will customer success teams change in 2024?

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

CSM Magazine

OCTOBER 3, 2024

By making employees feel valued and appreciated, businesses can boost morale and motivation, leading to better service and happier customers. Creative Ideas for Customer Service Week Celebrating Customer Service Week should be enjoyable and engaging for everyone involved.

Customer Service 52

Customer Service Customer centricity Morale Employee engagement 52

Horizon CX

FEBRUARY 29, 2024

Perfunctory service creates a barrier to building long-term relationships with customers, resulting in lost opportunities for repeat business and revenue growth. Impact on Employee Morale: Perfunctory service doesn’t just affect customers—it also takes a toll on employee morale.

Morale 52

Morale Customer centricity Upselling Feedback 52