Outsource Consultants

JULY 5, 2024

Louis Park, MN – July 09, 2024 – Outsource Consultants, a leader in contact center outsourcing, is excited to announce our initiative as a premier CX advisory firm. “We are committed to simplifying this journey for our clients. Inflation along with staffing and wage pressure are driving up contact center costs.

Consulting 67

Consulting Consulting outsourcing industry standards 67

Balto

JANUARY 22, 2024

This helps you and your team direct your efforts to what matters most: delivering exceptional customer experiences. Reduce Manual Work and Focus on Improvement If you want to improve your contact center performance and deliver better customer experiences, you need data — lots of it.

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

3CLogic

FEBRUARY 7, 2024

In today’s digital world, your competitors are no more than a click away, drastically increasing the importance of delivering personalized customer experiences (CX) on the first go. Their research also states that 38% of leaders deploy these applications with the explicit goal of improving customer experience and retention.

Contact Center 59

Contact Center Cloud contact CRM Self service 59

AWS Machine Learning

NOVEMBER 22, 2023

Generative AI is empowering developers to reimagine customer experiences and applications while transforming virtually every industry. You can also get behind the wheel yourself on November 30, when the track opens for the 2024 Open Racing.

Engineering 126

Engineering Best practices APIs Government 126

Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

SmartKarrot

FEBRUARY 9, 2024

This strategic focus on the initial stages of customer engagement sets the foundation for a successful long-term relationship. Customer Retention The CS framework seamlessly transitions to customer retention, where industry-standard practices like ITIL and ISO 20,000 come into play.

Best practices 10

Best practices industry standards Customer retention Accountability 10

AWS Machine Learning

NOVEMBER 16, 2023

One of the key drivers of Philips’ innovation strategy is artificial intelligence (AI), which enables the creation of smart and personalized products and services that can improve health outcomes, enhance customer experience, and optimize operational efficiency. These reports document the versioning of datasets, models, and code.

Healthcare 107

Healthcare Government Engineering APIs 107