Hodusoft

NOVEMBER 14, 2024

HoduCC's Predictive Dialer Carves a Place on Software Advice's FrontRunner 2024 List Legendary Greek philosopher Aristotle rightly said, “We are what we repeatedly do. The FrontRunner rankings provide valuable insights to businesses searching for tools that can elevate their customer support and operations.

Interactive Voice Response 52

Interactive Voice Response Contact center software Abandon rate Average Handle Time 52

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” HoduSoft’s Participation: What to Expect? Ready to maximize your business communication potential? Ask for a Free demo!

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. But NobelBiz doesn’t stop at just efficiency.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

3CLogic

JANUARY 9, 2024

You've heard it before; "In today's competitive market, outstanding customer experience is more important than ever." According to IDC research, most customers will not interact with businesses that aren’t contextually aware. So, how can your organization stay competitive in 2024?

Contact Center 52

Contact Center Interactive Voice Response Self service CRM 52

Zappix

MARCH 13, 2024

EIN PRESSWIRE ) March 13, 2024 Zappix , a leading AI-Powered Digital Engagement Platform provider, has been named one of the “Most Promising Utilities Tech Solutions Providers 2024” by CIO Review. BURLINGTON, MASS. ( About Zappix Zappix provides an AI-Powered Digital Engagement Platform.

Self service 52

Self service Interactive Voice Response Analytics CRM 52

Zappix

OCTOBER 8, 2024

Burlington, MA — October 9, 2024 — (EINPresswire) Zappix, a leader in AI-Powered Digital Engagement Platforms, is proud to announce the successful expansion of its services to a healthcare services provider. This agreement underscores Zappix’s commitment to delivering innovative automated digital customer service solutions.

Self service 59

Self service Healthcare Customer Experience Interactive Voice Response 59

ROI CX Solutions

DECEMBER 16, 2024

Implement self-service options: Create FAQs to answer common questions, deploy chatbots for 24/7 customer support, or use IVR to direct incoming calls. Holiday tips for success: Utilize call-back queues, track metrics, prepare for common inquiries, and maintain a positive attitude when dealing with frustrated customers.

Contact Center 52

Contact Center Interactive Voice Response Average Handle Time outsourcing 52

CSM Magazine

DECEMBER 9, 2021

Empirix launches Hammer Voice Explorer to complete its end-to-end portfolio and accelerate cloud contact center transformation. The n ew automated IVR discovery solution reduces test automation development time by 80%. bn by 2024 – through a CAGR of 29%.

Cloud contact 52

Cloud contact Interactive Voice Response Contact Center Scripts 52

ProProfs Blog

FEBRUARY 13, 2019

According to MarketsandMarkets , speech recognition will become more popular in customer service in the years to come. Speech and voice recognition market is anticipated to reach USD 21.5 billion by 2024, at a compounded annual growth rate (CAGR) of 19.18 Advanced speech analytics technologies are trending in the market.

Customer Support 117

Customer Support Multichannel Enterprise Self service 117

Connect

NOVEMBER 24, 2024

” With companies learning important lessons around AI implementations in 2024, Cross expects a transformative step change in how operators implement various forms of AI in the business. In this regard, he shares five key trends that will unlock more AI functionality in the contact centre environment in 2025: 1.

Engineering 101

Engineering Quality management Cloud contact Interactive Voice Response 101

Hodusoft

FEBRUARY 16, 2022

A Gartner survey suggests 30% of organizations will shift their on-premise contact center operations to remote by 2024. The same report suggests a 60% increase in customer service agents working from home. Advanced IVR. Having a contact center software that seamlessly integrates with your CRM is important. Auto dialer.

Contact center software 98

Contact center software Contact Center contact center solutions CRM 98

Hodusoft

AUGUST 4, 2021

As per Gartner 30% of organizations will shift their on-premise contact center operations to remote by 2024. This would cause a 60% increase in customer service agents working from home. . HoduCC contact center software allows service agents to securely converse with customers through in-built web phones based on WebRTC technology. .

Technology 98

Technology Contact center software Interactive Voice Response Contact Center 98

DMG Consulting

AUGUST 16, 2022

When it comes to service or sales activities, consumers are thrilled to interact with an intelligent self-service solution that knows who they are, regardless of the channel in which they interact; is able to handle a majority of their requests; and has the sensitivity to know when to transfer them to a live agent.

Self service 48

Self service Interactive Voice Response Virtual Agent Contact Center 48

Hodusoft

JULY 12, 2021

Customer service will remain a priority. Research firm Gartner predicts 30% of organizations will shift their on-premise contact center operations to remote by 2024. It would lead to a 60% jump in customer service agents working from home, according to Gartner. Multilevel IVR . SMS integration.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Cloud contact 52

JustCall

APRIL 3, 2024

Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further.

Sales 52

Sales CRM Scripts APIs 52

CSM Magazine

NOVEMBER 26, 2024

Technology – if harnessed effectively – can help companies improve customer experience by providing proactive support during today’s tough economic climate. Especially as customer-centric companies are said to be 60% more profitable than companies that aren’t. Richard Farrell, CIO at Netcall , explains.

Customer centricity 52

Customer centricity Technology Interactive Voice Response Self service 52

SmartAction

NOVEMBER 15, 2023

In today’s fast-paced business landscape, customer self-service has become a pivotal aspect of delivering exceptional customer experiences. As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon.

Self service 100

Self service Virtual Agent Chatbots Analytics 100

Zappix

APRIL 17, 2024

BURLINGTON, MASSACHUSETTS, UNITED STATES, April 17, 2024 / EINPresswire.com / — Zappix and GTS have launched their advanced Customer Engagement Solutions and Call Center Operational Enhancements for North American enterprises and government clients, marking a significant step forward in customer service and operational efficiency.

Government 52

Government Enterprise Call Center Interactive Voice Response 52

Cyara

JANUARY 19, 2024

In the world of customer service, you could argue that nothing matters more than efficiency. According to a survey by Genesys , 54% of customers say resolving their issue on the first try is the most important service outcome, while 50% say getting a fast response is their top priority.

Contact Center 76

Contact Center Surveys Customer Service Interactive Voice Response 76

Inbenta

MAY 16, 2022

By 2024, we might be looking at a $2.4 They operate using text-to-speech technology that can break down user responses, and respond appropriately. Before the rise of chatbots, IVRs were the go-to solution for automating customer inquiries. AI chatbots are better than IVRs. billion revenue forecast.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

Zappix

DECEMBER 17, 2024

Burlington, MA (December 17, 2024) ( EIN Presswire ) Zappix , a leader in AI-Powered Digital Engagement Platforms, is proud to announce the launch of its most recent client in the corporate wellness sector. This streamlined approach enhances efficiency, alleviates pressure on contact centers, and delivers seamless, user-friendly experiences.

Interactive Voice Response 52

Interactive Voice Response Self service Wait times Contact Center 52

SmartAction

JANUARY 11, 2024

FORT WORTH, Texas, January 10, 2024 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands , is proud to announce a comprehensive brand refresh and the launch of its innovative NOVA (Natural Omnichannel Virtual Agent) agent design platform.

Virtual Agent 89

Virtual Agent Customer Service Call flow Self service 89

DMG Consulting

AUGUST 3, 2020

For these reasons, DMG projects that the growth rate of IA, based on seats, will be 11% in 2020 and 2021 and 10% in each of the following 3 years, 2022 – 2024. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people.

Consulting 62

Consulting Consulting Analytics Marketing 62

NobelBiz

SEPTEMBER 24, 2024

billion by 2024, growing at a CAGR of 9.1% from 2019 to 2024. Advanced Call Management: Features such as call routing, call recording, and interactive voice response (IVR) ensure that calls are directed to the right people quickly and efficiently.

voip 52

voip Interactive Voice Response CRM Contact Center 52

Zappix

JUNE 24, 2024

In the evolving landscape of customer care, outsourcing has long been a go-to strategy for businesses looking to streamline operations and reduce costs. However, as we dive into 2024, the role of outsourcing in customer care is undergoing a dramatic transformation.

outsourcing 52

outsourcing Customer Care Interactive Voice Response Call Center 52

DMG Consulting

APRIL 15, 2020

Due to the high demand for more intelligent (and, in the future, AI-enabled) contact center WFM solutions, and because of the currently limited interest in back-office and branch solutions, DMG estimates that revenue from the WFM market will increase by 10% in 2020, 11% in 2021 and 2022, and 12% in 2023 and 2024.

Consulting 62

Consulting Consulting Marketing Management 62

Zappix

MAY 20, 2024

May 21, 2024] ( Businesswire )- Zappix , a leading provider of AI-powered Digital Engagement Platform, today announced a strategic partnership with Vee24 , a leader in transforming digital customer engagement. Burlington, MA. ” About Zappix: Zappix provides an AI-Powered Digital Engagement Platform.

Customer Service 52

Customer Service B2B Interactive Voice Response Chatbots 52

Zappix

FEBRUARY 6, 2024

PRWEB) Feb 6, 2024 Zappix , a leading provider of AI-Powered Digital Engagement Platform, is delighted to announce the launch of the enhanced Zappix Digital Outreach product. This dynamic solution empowers enterprises to refine their customer engagement strategies, fostering increased success in their outreach campaigns.

Interactive Voice Response 52

Interactive Voice Response Analytics Self service Enterprise 52

Balto

DECEMBER 18, 2024

If 2024 was the year of exploration, 2025 will be the year of real adoption. AIs Rapid Evolution: Voice Agents Are Moving Beyond IVR AI voice agents have come a long way. Forget the frustrating, robotic IVRs of the past. AI has been a super-powered IVR. AI is evolving at breakneck speed.

Contact Center 52

Contact Center Coaching Interactive Voice Response Engineering 52

JustCall

APRIL 23, 2024

Routing designer : With Talkdesk, you can create custom IVR call routing workflows that can be configured across parameters for the best support experience. But also look at wider platform features that come with it and how they fit into your revenue operations and customer experience strategy.

call center software 52

call center software Sales CRM Chatbots 52

CSM Magazine

OCTOBER 7, 2021

Empirix , an Infovista company and leader in contact center testing and experience assurance, has announced a major expansion of its partner strategy that aims to transform the business to a 90%+ channel centric vendor within 5 years. billion by 2024 at Compound Annual Growth Rate (CAGR) of 29%.

Contact Center 52

Contact Center Marketing Interactive Voice Response Strategic Value 52

JustCall

APRIL 9, 2024

Features to look out for in a VoIP dialer Here are six key features you should prioritize in a 2024 VoIP dialer: Advanced auto dialing: Automate the dialing process with features like auto dialing, predictive dialing, and progressive dialing. Custom integrations and workflow automation with public API. Multi-level IVR.

voip 40

voip Sales Scripts CRM 40

JustCall

APRIL 5, 2022

billion by 2024? If you run a business, it’s time to reinforce voice communication with modern capabilities. Remember, 92% of all customer interactions happen on the phone. So, do away from the traditional on-premise phone systems and arm your sales and customer support teams with agile solutions.

voip 52

voip Interactive Voice Response CRM Wireless 52

Spearline

JANUARY 16, 2023

You don’t want this to be your customers’ experience with your service. This is where voice quality testing comes in. billion by the end of 2024. Our Voice Assure tool can test your customers’ call journeys from any USA or Canadian state, or from over 80 countries worldwide.

voip 52

voip Benchmark Interactive Voice Response Enterprise 52

SmartAction

JULY 10, 2024

LOUIS, MO, July 10, 2024 Capacity , an AI-powered support automation platform relentlessly focused on improving the customer journey, has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings.

Contact Center 65

Contact Center Virtual Agent Self service Engineering 65

JustCall

SEPTEMBER 3, 2024

Talk to Sales Flexing through the challenges: 6 hurdles fitness businesses face in 2024 If the pandemic taught us anything, it was that physical and mental health remains a priority for millions of people across the globe. Providing a fabulous customer experience. Have a customer query on email? Customers called you?

CRM 52

CRM Interactive Voice Response Sales Scripts 52

JustCall

APRIL 5, 2022

billion by 2024? If you run a business, it’s time to reinforce voice communication with modern capabilities. Remember, 92% of all customer interactions happen on the phone. So, do away from the traditional on-premise phone systems and arm your sales and customer support teams with agile solutions.

voip 52

voip Interactive Voice Response CRM Wireless 52