2024 Customer Experience Strategic Value 
ChurnZero
JANUARY 25, 2024
How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.
The Petrova Experience
NOVEMBER 19, 2024
With the holiday season fast approaching, it is a smart time to seek lessons from retail customer experience leaders and laggards. At the root of those lessons is the importance of honoring customer promises and creating a holistic experience across your business (whether retail or any other sector). billion revenue.
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CSM Magazine
OCTOBER 7, 2021
Empirix , an Infovista company and leader in contact center testing and experience assurance, has announced a major expansion of its partner strategy that aims to transform the business to a 90%+ channel centric vendor within 5 years. billion by 2024 at Compound Annual Growth Rate (CAGR) of 29%. About Empirix.
SmartKarrot
DECEMBER 17, 2023
As a customer success leader, my initial thoughts on AI’s impact are shaped by the myriad possibilities and unknowns it presents. While contemplating the long-term effects of AI, the immediate focus lies on leveraging available tools, such as Chat GPT , to innovate and enhance customer experiences.
SmartKarrot
DECEMBER 17, 2023
As a customer success leader, my initial thoughts on AI’s impact are shaped by the myriad possibilities and unknowns it presents. While contemplating the long-term effects of AI, the immediate focus lies on leveraging available tools, such as Chat GPT , to innovate and enhance customer experiences.
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