2024 Customer retention Customer Support 
ShepHyken
JANUARY 7, 2024
Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. I agree with the title.
ShepHyken
FEBRUARY 25, 2024
4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. I love the first topic, which is how customers have been frustrated with getting caught in the phone menu.
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ShepHyken
MAY 13, 2024
My Comment: This article is about customer support. Our customer service and CX research found that 43% of US consumers would rather clean a toilet than contact customer support. They tell their friends and the world everything, and a bad experience can kill your business. What Is Churn Rate?
ShepHyken
FEBRUARY 12, 2024
If you don’t understand how they think about purchases and support, it’s time to learn. For example, Gen Z prefers to solve their own problems (self-service customer support), and 52% of Gen Z won’t buy from a brand with bad self-service. Our customer service and CX research confirm this.
JustCall
JULY 2, 2024
A Customer Support Representative is pivotal in ensuring that customers have a seamless interaction with a company, addressing inquiries and resolving issues efficiently. This role is central to building trust and satisfaction among customers, which significantly enhances company reputation and customer retention.
CSM Magazine
SEPTEMBER 4, 2024
In the last four years, expectations for CX have been turned on their head as the pandemic and the urgent need to provide CX services remotely forced customer support teams to rethink how they interact with and provide value to customers. Customer retention is the no.1
Totango
MAY 7, 2024
So, you need a revenue model that fosters long-term customer retention and high expansion rates. If Sales co-owns NRR, they are disincentivized to oversell to customers who will be more likely to churn, thus making CS’s job far easier. If you’re ready to drive measurable growth from your customer base, we’d love to talk to you.
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