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From complex setup and integration processes to concerns about pricing, reporting limitations, and customersupport challenges, organizations may find themselves seeking alternatives that better address their workforce management needs. As a result, customer reviews of the NICE WFM setup process leave much to be desired.
CustomerSupport Another common and long-term issue cited by Verint detractors is a customersupport team that can be extremely slow to respond. In the 2024 G2 Grid Report for Contact Center Workforce products , Verint users ranked the platforms quality of support among the lowest of any market leaders.
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