2024 Customer Support Technical Support 
CSM Magazine
JANUARY 15, 2025
One of the hottest topics in 2024 was AI and its influence on nearly every industry. While no one can truly comprehend the extent of the impact it will have, there is no doubt that AI and chatbots for customer support are being embraced by more and more companies. This highlights the importance of technical support.
AWS Machine Learning
FEBRUARY 21, 2025
Providing effective multilingual customer support in global businesses presents significant operational challenges. Through collaboration between AWS and DXC Technology, weve developed a scalable voice-to-voice (V2V) translation prototype that transforms how contact centers handle multi-lingual customer interactions.
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Outsource Consultants
OCTOBER 28, 2024
Whether you’re looking for call centers in Nairobi or exploring options across the country, Kenya’s BPO landscape is becoming a strong contender for companies looking to elevate their customer service. With investments in technology and government-backed initiatives, the potential here is enormous. What services do Kenyan call centers offer?
ROI CX Solutions
DECEMBER 3, 2024
Many companies outsource some or all aspects of customer support to concentrate on their core business operations without shortchanging their customers. If youre ready to turn your customer experience into a competitive advantage, this article will cover the top 12 customer service outsourcing services.
Outsource Consultants
FEBRUARY 26, 2025
The call center industry’s revenue is expected to grow by 13% in 2024, driven by expanding service capabilities. Key Services Offered by Outsourced Call Centers Outsourced call centers provide a wide range of services beyond traditional phone support: Customer service: Handling inquiries, complaints, and general customer support.
Acquire BPO
AUGUST 26, 2024
The 2024 AI in Customer Service Survey was conducted for Acquire BPO by the third-party survey platform Pollfish to explore consumer sentiment insights and how companies can proactively map out their AI customer experience strategies. Consumers are 2.5X Use AI to escalate issues.
Acquire BPO
AUGUST 26, 2024
The 2024 AI in Customer Service Survey was conducted for Acquire BPO by the third-party survey platform Pollfish to explore consumer sentiment insights and how companies can proactively map out their AI customer experience strategies. Consumers are 2.5X Use AI to escalate issues.
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